Night Director @ Ritz Paris — Marc Agbemabiese

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Experiences

Protel PMS to Opéra PMS transition team leader.
Data pipeline creation between Protel PMS and Knowcross Unifocus. Database creation for customer service stats and dashboards.
Coordination with Celebrity and VVIP client security teams, personal assistants, executive teams.
North America and Chinese VVIP pointman.
Establishment of night team schedules, employee development and training.
Guarantor of security and crisis protocols for 142 rooms.
Leadership and management of 22 to 50 employees per night.