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Marc Agbemabiese

Luxury hotelier specialized in PMS transition and database development/analysis.

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Marc Agbemabiese
34 years old
Paris (75012) France
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Professional Status
Employed
Available
Resume created on DoYouBuzz
Experiences
  • Protel PMS to Opéra PMS transition team leader.
  • Data pipeline creation between Protel PMS and Knowcross Unifocus. Database creation for customer service stats and dashboards.
  • Coordination with Celebrity and VVIP client security teams, personal assistants, executive teams.
  • North America and Chinese VVIP pointman.
  • Establishment of night team schedules, employee development and training.
  • Guarantor of security and crisis protocols for 142 rooms.
  • Leadership and management of 22 to 50 employees per night.
  • Leadership of company customer service programs.
  • Establishment of night team schedules, employee development and training.
  • Guarantor of security and crisis protocols for 428 rooms.
  • Coordination with VIP client security teams, personal assistants, executive teams.
  • End of day financial reporting and accounting prep.
  • Leadership and management of 10 to 21 employees per night.
    • Local partnership prospection.
    • Deployment of social media strategy.
    • Google Mybusiness/Ads creation and ongoing optimization.
    • Guest experience and satisfaction pointman.
    • Aftersales package development (photo and video services.)
    • Drone pilot toolkit: (DJI Mavic air 2 + DJI Avata 2).
Company Description
Watersports and tourism company, jet-ski and jet-car rental.
Sales turnover 2022 summer season: €220k
Company website
https://jetcar-france.com/
  • Coordination and set up of customer service and operational tools for opening of Cheval Blanc luxury hotel.
  • Deployment/development of company training programmes.
  • Check-list development.
  • Leadership of company customer service programmes.
  • Deployment/development of company training programmes.
  • Guarantor of security and crisis protocols.
  • Coordinated weekly operations performance meetings.
  • Shift support (F&B, Reception and housekeeping) when necessary.
  • Assist Night Manager in oversight/management of all hotel nightly operations and teams.
  • Oversight of welcoming program for Chinese tour/business groups.
  • Responsible for nightly financial audit of all points of sale.
Company Description
Five star luxury brand for the leading french hospitality group: AccorHotels.
Company website
https://sofitel.accorhotels.com/gb/hotel-0912-sofitel-paris-la-defense/index.shtml#origin=sofitel
  • Installation of LAN, TCP/IP and WIFI networks.
  • Team leader for PMS and F&B calls for tender.
  • Opéra PMS and MICROS installation on all systems and points of sale.
  • Conception of revenue analysis reports for executive team presentation.
Company Description
Five star German luxury brand. 500+ rooms.
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Resume created on DoYouBuzz