Marc Agbemabiese
Luxury hotelier specialized in PMS transition and database development/analysis.
34 years old
Paris (75012) France
Professional Status
Employed
Available
Night Director
Ritz Paris
Since August 2023
- Protel PMS to Opéra PMS transition team leader.
- Data pipeline creation between Protel PMS and Knowcross Unifocus. Database creation for customer service stats and dashboards.
- Coordination with Celebrity and VVIP client security teams, personal assistants, executive teams.
- North America and Chinese VVIP pointman.
- Establishment of night team schedules, employee development and training.
- Guarantor of security and crisis protocols for 142 rooms.
- Leadership and management of 22 to 50 employees per night.
Night Director
Westin Paris Vendôme
September 2022
to July 2023
- Leadership of company customer service programs.
- Establishment of night team schedules, employee development and training.
- Guarantor of security and crisis protocols for 428 rooms.
- Coordination with VIP client security teams, personal assistants, executive teams.
- End of day financial reporting and accounting prep.
- Leadership and management of 10 to 21 employees per night.
Co-founder/Digital Marketing Lead
Jet Car France
Since March 2022
Full-time
Saint Laurent du Var
France
- Local partnership prospection.
- Deployment of social media strategy.
- Google Mybusiness/Ads creation and ongoing optimization.
- Guest experience and satisfaction pointman.
- Aftersales package development (photo and video services.)
- Drone pilot toolkit: (DJI Mavic air 2 + DJI Avata 2).
- Local partnership prospection.
Duty Manager (pre-opening 2021)
LVMH Hotel Management
March 2020
to January 2022
- Coordination and set up of customer service and operational tools for opening of Cheval Blanc luxury hotel.
- Deployment/development of company training programmes.
- Check-list development.
Duty Manager (opening)
The Hoxton Paris
October 2017
to March 2020
- Leadership of company customer service programmes.
- Deployment/development of company training programmes.
- Guarantor of security and crisis protocols.
- Coordinated weekly operations performance meetings.
- Shift support (F&B, Reception and housekeeping) when necessary.
Assistant Night Manager
Sofitel Paris La Défense
September 2016
to October 2017
- Assist Night Manager in oversight/management of all hotel nightly operations and teams.
- Oversight of welcoming program for Chinese tour/business groups.
- Responsible for nightly financial audit of all points of sale.
IT Management Trainee
Kempinski Guiyang, PRC
January 2014
to June 2014
- Installation of LAN, TCP/IP and WIFI networks.
- Team leader for PMS and F&B calls for tender.
- Opéra PMS and MICROS installation on all systems and points of sale.
- Conception of revenue analysis reports for executive team presentation.
- Sustainable development, renewable energy, intelligent urbanism.
- Luxury hospitality and wellness trends.
- 2018 Ironman 70.3 Boulder, Colorado finisher.
- Data analysis/engineering.
-
English: Mother Tongue
Expert
-
Chinese: Advanced HSK4
Advanced
-
French: Fluent
Expert
-
Spanish: Intermediate
Intermediate
-
Oracle Opera Front office PMS suite
Expert
-
Oracle Micros F&B solutions
Expert
-
Knowcross HMS suite
Expert
-
MS Office Suite
Good
-
Python for data analysis
Good
-
Excel VBA
Expert
-
MySQL
Good
-
Google Ads/MyBusiness Suite
Advanced
-
Google Analytics
Expert
-
Workplace By Facebook
Expert
-
Trello
Intermediate
-
Asana
Intermediate
-
Revinate
Expert
-
SST Initiale Centre ASFOREST, October 2019.
Expert
Bachelor's Degree: International Business (Asian markets and Chinese)
Université de Cergy-Pontoise (France)/Guizhou University 贵州大学 (PRC)
September 2011
to May 2014
- Business negociation courses in Chinese.
- In-depth case studies on chinese banking firms, construction companies and financial markets.
- In-depth case studies on the power and reach of Chinese government institutions.
Final thesis on the economic and financial influence of the PRC on modern-day sub-sarahan Africa. Critical analysis on belt and road initiative.
