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Mara Di Lena

Customer support / care Training and Advisor / E-Travel / Fintech

Mara Di Lena
43 years old
Driving License
Lille (59200) France
Professional Status
Employed
Open to opportunities
About Me
Passionate about providing the best possible customer experience, every time. Able to take responsibility and ownership for my work. Used to work with customers and agents I trained, from all over the world, so I have got a first-rate communication skills and superb problem-solving skills.
Resume created on DoYouBuzz

University degree Translator and Interpreter Course

Universita' del Salento ( IT )

September 2002 to November 2007
Linguistics studies including Economy, European laws and History of English and Japanese cultures.

Intensive course Japanese language

Sendagaya school, Tokyo ( JP )

January 2008 to April 2008
Japanese language and culture

Cultural Mediation course

Arteveldehogeschool ( Gent, BE )

November 2005 to April 2006
Socrates project of European Union based on cultural and linguistic mediation

Intensive course Japanese language

Kudan Institute of Tokyo ( JP )

October 2004 to December 2004
Japanese language and culture

Diploma of Turistic Operator

I.I.S.S. Marisa Bellisario ( IT )

September 1996 to July 2001
Technical Insitute for Tourism: Tourism Economy and Geography; Touristic English and French