Votre navigateur est obsolète !

Pour une expériencenet et une sécurité optimale, mettez à jour votre navigateur. Mettre à jour maintenant

×

Mara Di Lena

Customer support / care Training and Advisor / E-Travel / Fintech

Mara Di Lena
42 years old
Driving License
Lille (59200) France
Professional Status
Employed
Open to opportunities
About Me
Passionate about providing the best possible customer experience, every time. Able to take responsibility and ownership for my work. Used to work with customers and agents I trained, from all over the world, so I have got a first-rate communication skills and superb problem-solving skills.
Resume created on DoYouBuzz
  • Dealing with Italian and English market/customers
  • Answering questions after the rental finished by phone or e-mail.
  • Dealing with customers enquiries on a daily basis : Mediator between customers and suppliers for post rental issues
  • Developing and maintaining a strong relationship with new and existing clients
  • Chasing and identifying issues to increase customer service’s quality
  • Decision maker about money compensation for the customer's satisfaction