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Mara Di Lena

Customer support / care Training and Advisor / E-Travel / Fintech

Mara Di Lena
42 years old
Driving License
Lille (59200) France
Professional Status
Employed
Open to opportunities
About Me
Passionate about providing the best possible customer experience, every time. Able to take responsibility and ownership for my work. Used to work with customers and agents I trained, from all over the world, so I have got a first-rate communication skills and superb problem-solving skills.
Resume created on DoYouBuzz
  • Helping to drive customer service performance for all markets.
  • Responsible for the Rentalcars.com Facebook Messages inbox
  • Dealing with affiliate ( Jet2 ) about post rental issues.
  • Mentoring the team by sharing the product & system knowledge.
  • Offering customer service related “floor walking” – support to agents on shift (when required).
  • Reviewing allocated agent’s customer service cases and offer support and advice.
  • Monitoring and Maintaining ongoing customer service procedures and Quality control
  • Liaising with the team management in order to increase effectiveness of individual agents
  • Providing Customer Service training for new starters.