Mara Di Lena
Customer support / care Training and Advisor / E-Travel / Fintech
42 years old
Driving License
Lille (59200) France
Professional Status
Employed
Open to opportunities
About Me
Passionate about providing the best possible customer experience, every time. Able to take responsibility and ownership for my work. Used to work with customers and agents I trained, from all over the world, so I have got a first-rate communication skills and superb problem-solving skills.
B&B Owner and General Manager
B&B Casa Giano
Since June 2008
Freelancer
Ginosa
Italy
- B&B Business Project creator
- Managing the bookings and cancellations
- Dealing with Check-in and Check-out of the guests
- Updating website and social media of the activity
- Dealing with customer's complaints
- Providing tourist information and travel assistance in the surroundings
- Filling the "Police registration on line form" to declare each guest stay
- Awarded "Quality Price 2010 in accommodation services" by NOICONSUNT
- Company website
https://www.facebook.com/pages/BB-CASA-Giano/291069250949881?fref=ts - Rated 4.5/5 on Tripadvisor.com
