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Mara Di Lena

Customer support / care Training and Advisor / E-Travel / Fintech

Mara Di Lena
42 years old
Driving License
Lille (59200) France
Professional Status
Employed
Open to opportunities
About Me
Passionate about providing the best possible customer experience, every time. Able to take responsibility and ownership for my work. Used to work with customers and agents I trained, from all over the world, so I have got a first-rate communication skills and superb problem-solving skills.
Resume created on DoYouBuzz

CCO

Alma
Since April 2022
  • -Manage debt collection actions.

    -Take charge of the on-boarding of new merchants, and ensure that they can easily install the Alma solution

    -Handle consumer and merchant inquiries requiring in-depth analysis via email, chat and phone, and guide them in the use of our payment solution

    -Interact with internal and external contacts to answer their queries and provide the best support experience

    -Understand and anticipate their needs to improve our processes and tools

    -Participate in the training of newhires for the company

    • KYC / KYB