In charge of daily communications with donors to assist them in recovering their donations from credit card payment exceptions, with a focus on attaining revenue recovery targets on a weekly basis
Work on revenue recovery from various areas (e.g., reports generated, fund verification, international donors), including issues with credit card gifts, new activations, changes, and deactivations
Create, maintain, and update donor and gift records via the Zaytuna CRM system (Raiser's Edge) in a timely and accurate manner
Contact Zaytuna supporters, as needed, to create an awareness of upcoming events, solicit donations, and answer questions
Process gifts on a daily basis
Organize and monitor database cleanup for physical files and the gift system
Set up and maintain matching gift programs via the agency’s website portal
Generate seasonal and/or weekly reports
Keep detailed records and initiate proper donor follow-up, as needed Receive and sort incoming mail
