Major Responsibilities: • Develop administrative and support service policies, procedures and guidelines; make recommendations on policy and procedural change; revise policy and procedures as necessary in consultation with senior management and other relevant stakeholders. • Optimize support function workflows by studying processes, analyzing operating practices and developing streamlined procedures for support service requests and mandatory reporting; redesign systems as required and recommend redeployment of designated resources. • Resolve administrative and support service problems by analyzing information; identify and communicate solutions. • Directly manage assigned support service staff; discuss expectations; set performance objectives; identify skills gaps; facilitate learning opportunities; provide coaching.
Liaison and Governmental Relations: • Act as the focal point for liaison with IRC’s law firm on legal matters • Ensure applications and documents submitted to Government Departments and Ministries are followed up in a timely manner
Administrative Services: • Oversee administrative support services and provide general administration assistance e.g. setting appointments, scheduling meetings, event management. • Utilize Master Purchase Agreements (MPAs) and Master Service Agreements (MSAs) established by supply chain to order goods and services for administrative needs.
Budgeting and Financial Management: • Ensure timely processing of all administrative payments; work with the Finance Department to compile and process invoices related to operations expenditures and ensure that charges are booked to relevant departments. • Work with Regional and Country Program Finance teams to devise shared cost allocations and financial processes to enable accurate charging of costs; provide inputs required for revisions to shared cost allocations. • Manage shared budget allocations for rent, utilities, insurance, communications and communal office supplies; ensure compliance with IRC and donor regulations, policies and procedures; analyze costs to maximize efficiencies; plan spending in order maximize funds available.
Travel and Transportation Services • Ensure efficient and effective mechanisms for travel coordination are in place including airport pick-up and drop off services. • Oversee the coordination and management of pooled vehicle services in Amman; fleet management; vehicle planning, scheduling and tracking; movement requests; equipment and spare parts; monthly reporting and drivers, and fuel consumption.
Information Technology: • Works in collaboration with the Regional ICT Coordinator to oversee the IT function throughout Jordan; ensures adequate resourcing for IT requirements including staffing and budgets. • Accountable for ensuring that required IT infrastructure is in place and configured; maintenance, repairs and security systems are in place and functioning optimally; user support and training is provided and local supply chain for IT requirements has been sourced.
Staff Management: • Directly supervises Admin, IT and Transport staff in Amman to ensure day-to-day support service functions are administered successfully and to a high standard. • Discusses job expectations, sets objectives and provides appropriate and timely feedback regarding performance, including Mid-Year and annual performance management system for all direct-reports. • Maintains open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Company Description
International Rescue Committee – IRC – Regional Office