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Mai Shehadeh

Operations/Support Services Manager

Mai Shehadeh
41 years old
Driving License
Berkeley (94705) United States (California)
Professional Status
Employed
Open to opportunities
Resume created on DoYouBuzz
  • Major Responsibilities:
    • Develop administrative and support service policies, procedures and guidelines; make recommendations on policy and procedural change; revise policy and procedures as necessary in consultation with senior management and other relevant stakeholders.
    • Optimize support function workflows by studying processes, analyzing operating practices and developing streamlined procedures for support service requests and mandatory reporting; redesign systems as required and recommend redeployment of designated resources.
    • Resolve administrative and support service problems by analyzing information; identify and communicate solutions.
    • Directly manage assigned support service staff; discuss expectations; set performance objectives; identify skills gaps; facilitate learning opportunities; provide coaching.
  • Liaison and Governmental Relations:
    • Act as the focal point for liaison with IRC’s law firm on legal matters
    • Ensure applications and documents submitted to Government Departments and Ministries are followed up in a timely manner
  • Administrative Services:
    • Oversee administrative support services and provide general administration assistance e.g. setting appointments, scheduling meetings, event management.
    • Utilize Master Purchase Agreements (MPAs) and Master Service Agreements (MSAs) established by supply chain to order goods and services for administrative needs.
  • Budgeting and Financial Management:
    • Ensure timely processing of all administrative payments; work with the Finance Department to compile and process invoices related to operations expenditures and ensure that charges are booked to relevant departments.
    • Work with Regional and Country Program Finance teams to devise shared cost allocations and financial processes to enable accurate charging of costs; provide inputs required for revisions to shared cost allocations.
    • Manage shared budget allocations for rent, utilities, insurance, communications and communal office supplies; ensure compliance with IRC and donor regulations, policies and procedures; analyze costs to maximize efficiencies; plan spending in order maximize funds available.
  • Travel and Transportation Services
    • Ensure efficient and effective mechanisms for travel coordination are in place including airport pick-up and drop off services.
    • Oversee the coordination and management of pooled vehicle services in Amman; fleet management; vehicle planning, scheduling and tracking; movement requests; equipment and spare parts; monthly reporting and drivers, and fuel consumption.
  • Information Technology:
    • Works in collaboration with the Regional ICT Coordinator to oversee the IT function throughout Jordan; ensures adequate resourcing for IT requirements including staffing and budgets.
    • Accountable for ensuring that required IT infrastructure is in place and configured; maintenance, repairs and security systems are in place and functioning optimally; user support and training is provided and local supply chain for IT requirements has been sourced.
  • Staff Management:
    • Directly supervises Admin, IT and Transport staff in Amman to ensure day-to-day support service functions are administered successfully and to a high standard.
    • Discusses job expectations, sets objectives and provides appropriate and timely feedback regarding performance, including Mid-Year and annual performance management system for all direct-reports.
    • Maintains open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
Company Description
International Rescue Committee – IRC – Regional Office