Well qualified and customer focused professional having over 13 years of experience consisting of business management, workforce management, service level management, trend analysis, troubleshooting and issue resolution, and customer relations. Seeking a challenging managerial assignment within the commercial or marketing department, with a growth oriented organization. Academic qualifications include Bachelor’s degree in Communications and Electronics coupled with multiple training's and certifications acquired during my professional career.
Involved in identifying and resolving fault-related issues utilizing software diagnostic tools and other network or product utility programs, managing technical escalations in coordination with other departments, vendors and providers
Catered to various types of network services like Frame relay - ATM - IP Dial etc
