Mahmoud Sakr
Business Development, Operation Management, Customer Management
People Management
Analytical Thinking
Service oriented
Critical Thinker
Customer Oriented
Employed
Open to opportunities
Well qualified and customer focused professional having over 13 years of experience consisting of business management, workforce management, service level management, trend analysis, troubleshooting and issue resolution, and customer relations. Seeking a challenging managerial assignment within the commercial or marketing department, with a growth oriented organization. Academic qualifications include Bachelor’s degree in Communications and Electronics coupled with multiple training's and certifications acquired during my professional career.
Head of the Key Accounts Group
Orange Business Services
March 2007
to January 2010
Egypt
- Led a team of 10 engineers, ensuring their compliance to organizational process and procedures; accomplishing KPIs and aligning performance to deliverables and managing various administrative aspects encompassing scheduling staff training, managing leaves requests and team schedules.
Detailed Description
- Significantly enhanced client satisfaction through effective closure of open Service Improvement Plans within 9 months
- Played a role in compiling a web-based training course for Service Operations ‘FOIS and MSC- Together we can do more
- Rated as one of 4 process champions in Egypt’s Major Service Center
- One of the members of the Lean Six Sigma project team which undertook improvement project for KPIs in the Cairo MSC
- Designated as one of the project leaders for the Dual Lean Program - Tools and Systems
- Updated business status to the senior management through qualitative presentations and reports
- Supported implementation of various service improvement plans.
