Mahmoud Sakr
Business Development, Operation Management, Customer Management
People Management
Analytical Thinking
Service oriented
Critical Thinker
Customer Oriented
Employed
Open to opportunities
Well qualified and customer focused professional having over 13 years of experience consisting of business management, workforce management, service level management, trend analysis, troubleshooting and issue resolution, and customer relations. Seeking a challenging managerial assignment within the commercial or marketing department, with a growth oriented organization. Academic qualifications include Bachelor’s degree in Communications and Electronics coupled with multiple training's and certifications acquired during my professional career.
Commercial Operations Senior Supervisor
Etisalat Misr
July 2016
to December 2017
Egypt
- Led a team of 6 specialists involved in handling all communications and coordination between commercial (Marketing, Customer Care, Retail and Revenue Assurance) and the technology department utilizing all available resources and escalating when required to ensure that all business problems are communicated and solved within the agreed SLA
Detailed Description
- Directly involved in ~ 15 major system upgrades/migrations ensuring minimum impact on customers and business workflows.
- Highlighted repeated system glitches that directly impact business workflow to ensure implementing preventive solutions.
- Crafted a process for CSO outage handling in cooperation with regulatory team and IT Top management.
- Prepared a bi weekly, monthly dashboard and bi-annual business review that were presented by HOD in CEO business reviews.
- Led over 60 CAB meetings, discussing upcoming system changes and challenging the technology teams to minimize impact
Company Description
Etisalat Misr is a subsidiary of Etisalat group one of the first telecom operators in the world to launch the 4G with total presence in 16 countries across Africa, Middle East and Asia. Etisalat group entered the Egyptian market in May 2007.
Etisalat Misr achieved technology leadership by introducing for the first time to the Egyptian market a host of 3.5G services, such as video calling, mobile TV, mobile broadband internet and data services and launched the 4G on 19th September 2017.
Today, Etisalat Misr’s product and service portfolio is covered by high quality 2G and 3G network covering and serving 99% of the population in Egypt.
Etisalat Misr also provides international services, and its customers enjoy competitive international rates to all destinations around the globe through it’s own international gate way, complemented by offering internet services to its customers at home and on the move.
Etisalat Misr from launch to date has maintained technology leadership and serves millions of customers across Egypt with the best quality of products and services making it a market leader in the telecom industry in Egypt and aiming to “Become the brand of choice in the Egyptian telecom market”.
Etisalat Misr achieved technology leadership by introducing for the first time to the Egyptian market a host of 3.5G services, such as video calling, mobile TV, mobile broadband internet and data services and launched the 4G on 19th September 2017.
Today, Etisalat Misr’s product and service portfolio is covered by high quality 2G and 3G network covering and serving 99% of the population in Egypt.
Etisalat Misr also provides international services, and its customers enjoy competitive international rates to all destinations around the globe through it’s own international gate way, complemented by offering internet services to its customers at home and on the move.
Etisalat Misr from launch to date has maintained technology leadership and serves millions of customers across Egypt with the best quality of products and services making it a market leader in the telecom industry in Egypt and aiming to “Become the brand of choice in the Egyptian telecom market”.
Company website
