My name is Mahmoud Moussa. I Extremely motivated to constantly develop my skills and grow professionally.
I'm looking for a job that will enable me to use my strong communication skills & expertise
I'm looking for a job that will enable me to use my strong communication skills & expertise
CC Rep. Enterprise Network Complaint Management
Vodafone
Since November 2014
Full-time
Cairo
Egypt
- Receiving Internal & External Network complaints
- Verifying according technology criteria
- Follow up with technology team all cases
Customer Care Specialist (M.N.C EU) Enterprise
Vodafone
November 2013
to November 2014
Full-time
Cairo
Egypt
- Handling Authorized Persons of Multi-National Companies (Inquiries & Problems)
Sales Specialist
TE Data
October 2012
to October 2013
Full-time
Cairo
Egypt
- Selling & Up selling TE Data Services & Products for customers
Customer Care Agent at Vodafone Egypt ( Co-Med Segment)
Vodafone
March 2012
to July 2012
Full-time
Cairo
Egypt
- Handling Vodafone Customers (Core & Med)
-
Communication & Negotiation
Expert
-
Politeness and Tact
Expert
-
Decision Making
Advanced
-
Teamwork
Expert
-
Networks
Good
-
Time Management
Advanced
-
Self-motivated
Expert
-
Willing to learn
Expert
-
Time Management
Advanced
-
Innovation Thinking
Advanced
-
Work under pressure
Advanced
-
Arabic
Expert
-
English
Advanced
-
Microsoft Office
Good
-
Windows
Expert
Faculty of Commerce - Accounting (Arabic Section)
Certifaction
January 2016
to April 2016
Cisco Certified Network Associate (CCNA)
Reference ID (CSCO13040303)
Reference ID (CSCO13040303)
