Mohamed Mahmoud

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Experiences

Conduct call audit and workflow audit on daily basis, highlight system gaps and report to Supervisor Training and Audit for further action.
Communicate audit findings to concerned call centre agents and Team Leaders.
Document audit processes.
Maintain Audit Progress Report of call centre staff.
Coordinate with Team Leaders to ensure updating of performance files of call centre agents.
Supervise maintenance of Audit Dashboard by the Audit Executive.
Coordinate with staff to prepare monthly reward and recognition program
Prepare periodic and ad hoc reports and presentations.
Document and maintain records of activities and process workflows on E-Synergy.
Perform other duties as requested by management.

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Assist the management in leading, directing and motivating the sales team in order to achieve the overall corporate sales
objectives.
assist the management in revising and implementing the sales strategies plans.
assist the management in generating sales opportunities by identifying appropriate business targets.
assist the management in providing a professional and excellent level of customer service with existing and new customers.
- Supervise the shift that you are scheduled.
Assist management by completing all assigned duties.
Handle customer issues, resolution and communicate escalated issues to the management.
Assist the salesmen questions, concerns and product/service questions.
Create reports showing Sales %, install %, adherence, and attendance etc.
Make sure all employees adhere to company policies and procedures (example: dress code, cell phone usage, etc.)
Monthly evaluate of each employee

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Education

Bachelor of Business Administration

Skills

Call Center Auditor - Al Sayer "TOYOTA / LEXUS"