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kareem mahmoud

Management information system

36 years old
Driving License
cairo (11511) Egypt
Employed Available
Outstanding background in the field of troubleshooting simple and intricate tech applications
Expert in remote and on-site consultation within an IT environment
Familiar with procedures for IT assistance in LANs routers peer-to-peer file sharing connectivity of remote desktop servers TCP/IP networking and more
Prepared to work on weekend rotational and night shifts
Resume created on DoYouBuzz

IT Help Desk

Adam International Hospital
March 2016 to April 2018
  • Taking ownership of customer issues reported and seeing problems through to resolution
    Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams