Outstanding background in the field of troubleshooting simple and intricate tech applications Expert in remote and on-site consultation within an IT environment Familiar with procedures for IT assistance in LANs routers peer-to-peer file sharing connectivity of remote desktop servers TCP/IP networking and more Prepared to work on weekend rotational and night shifts
Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
