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kareem mahmoud

Management information system

36 years old
Driving License
cairo (11511) Egypt
Employed Available
Outstanding background in the field of troubleshooting simple and intricate tech applications
Expert in remote and on-site consultation within an IT environment
Familiar with procedures for IT assistance in LANs routers peer-to-peer file sharing connectivity of remote desktop servers TCP/IP networking and more
Prepared to work on weekend rotational and night shifts
Resume created on DoYouBuzz

IT Support Specialist

57357 children's cancer hospital
January 2018 to July 2018
  • Running reports to analyse common complaints and problems
  • Installing or changing software
  • Remotely accessing hardware or software for clients to make changes and Òx problems
  • Printer troubleshooting solutions

IT Help Desk

Adam International Hospital
March 2016 to April 2018
  • Taking ownership of customer issues reported and seeing problems through to resolution
    Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Data entry
  • sending and receiving e-mails writing reports

Team leader

L CWAIKIKI
March 2013 to February 2015
  • ensure a safe environment for customers and your team
    drive sales and work towards key performance indicators
    responsible for the store’s inventory
    e×ectively manage the store from payroll through to stock ordering
    ensure store presentation standards are met
    maintain customer excellence standards by nurturing a strong focus on customer service
    lead and motivate my team to deliver business objectives and growth