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kareem mahmoud

Management information system

36 years old
Driving License
cairo (11511) Egypt
Employed Available
Outstanding background in the field of troubleshooting simple and intricate tech applications
Expert in remote and on-site consultation within an IT environment
Familiar with procedures for IT assistance in LANs routers peer-to-peer file sharing connectivity of remote desktop servers TCP/IP networking and more
Prepared to work on weekend rotational and night shifts
Resume created on DoYouBuzz

MCSA

selfe study

Since July 2018
Configuring and Troubleshooting Domain Name System
Configuring DNS Zones
Configuring DNS Zone Transfers
Managing and Troubleshooting DNS

CCNA

YAT center

August 2016 to December 2016
Fundamentals of networks and server management

Electronic Accounting Course

Netherlands University

October 2011 to April 2012
Included : ( Peachtree _ QuickBooks _ Excel )

ICDL

ICDL Faculty of Economics and Political Science

September 2010 to December 2010
Included : ( M.S Office– Windows – Internet )

Bachelor

Institute of higher tongues of tourism, hotel and computer

August 2006 to August 2010
Management information system

IT Support Specialist

57357 children's cancer hospital
January 2018 to July 2018
  • Running reports to analyse common complaints and problems
  • Installing or changing software
  • Remotely accessing hardware or software for clients to make changes and Òx problems
  • Printer troubleshooting solutions

IT Help Desk

Adam International Hospital
March 2016 to April 2018
  • Taking ownership of customer issues reported and seeing problems through to resolution
    Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
    Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Data entry
  • sending and receiving e-mails writing reports

Team leader

L CWAIKIKI
March 2013 to February 2015
  • ensure a safe environment for customers and your team
    drive sales and work towards key performance indicators
    responsible for the store’s inventory
    e×ectively manage the store from payroll through to stock ordering
    ensure store presentation standards are met
    maintain customer excellence standards by nurturing a strong focus on customer service
    lead and motivate my team to deliver business objectives and growth
  • Excellent communication skills
  • Working in team work
  • Have the spirit of leading
  • Good in management work
  • Can work under pressure
  • Willing to learn new technologies to be synchronized with the work requirements
  • Native language Arabic
  • Good command of written and spoken English
  • Computer Skills
  • Excellent Knowledge of Quick Books & Peachtree
  • Excellent Knowledge of Accounting by Excel
  • Excellent Knowledge of Internet
  • Excellent dealing with ( M.S office – Windows )