kareem mahmoud - Management information system

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Resume created on DoYouBuzz

Education

Configuring and Troubleshooting Domain Name System
Configuring DNS Zones
Configuring DNS Zone Transfers
Managing and Troubleshooting DNS

Fundamentals of networks and server management

Included : ( Peachtree _ QuickBooks _ Excel )

Included : ( M.S Office– Windows – Internet )

Management information system

Experiences

Running reports to analyse common complaints and problems
Installing or changing software
Remotely accessing hardware or software for clients to make changes and Òx problems
Printer troubleshooting solutions

Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Data entry
sending and receiving e-mails writing reports

ensure a safe environment for customers and your team
drive sales and work towards key performance indicators
responsible for the store’s inventory
e×ectively manage the store from payroll through to stock ordering
ensure store presentation standards are met
maintain customer excellence standards by nurturing a strong focus on customer service
lead and motivate my team to deliver business objectives and growth

Skills

Excellent communication skills
Working in team work
Have the spirit of leading
Good in management work
Can work under pressure
Willing to learn new technologies to be synchronized with the work requirements

Native language Arabic
Good command of written and spoken English

Computer Skills
Excellent Knowledge of Quick Books & Peachtree
Excellent Knowledge of Accounting by Excel
Excellent Knowledge of Internet
Excellent dealing with ( M.S office – Windows )