a)Responsible for Corporate and Travel Agent Room Sales for the hotel. b)Update action plans and financial objectives quarterly. c)Identify new markets and business opportunities and increase sales. d)Implements all sales action plans related to my market areas as outlined in the marketing plan. e)Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships. f)Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
a) Preparing weekly, monthly, quarterly and annual reports. b) Soliciting business through action plan preparation, execution and follow up. c) Communicating effectively verbally and in writing with internal and external customers, clients and guests while ensuring that professional, prompt and engaging service is extended. d) Coordinating and supporting all aspects of sales activities including participating in tradeshows and related promotional events, taking initial inquiries, generating leads and proposals, managing referrals, drafting and processing contracts and their contents, blocking space etc..
a) Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue. b) Generate and develop sales leads and contact potential clients to build business relationships. c) Produce quotations and written confirmation to all clients. d) Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads. e) Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business. f) Arrange and carry out Hotel show rounds
a) Responsible for multiple shift management of front desk, maintenance, housekeeping and security personnel. b) Perform hiring and training of new personnel. Set and coordinate employee work schedules. c) Carry out all advertising and marketing activities. d) Created new desk services directory, which was quickly adopted by hotel ownership.
a) Provided highest level of customer service at all times. b) Trained and mentored new and junior employees. c) Checking daily documents from Reservation, Guest Relations and Front Office. d) Mutual contact with Casino management. e) Analyse Front office employees work during the day and update programme for the next day.
Program emphasize the development of communications, quantitative reasoning, and business analysis skills. Through BBA courses, students gains knowledge of business practices and processes, understand the role of economics in the world marketplace, and acquire an awareness of global business issues.