Magdalena Wojtkiewicz
Risk Operations
Dublin Ireland
Professional Status
Employed
Unavailable
About Me
I have a dedicated and dynamic approach to work. I enjoy challenging tasks which allow me to develop professionally. I am an open, organized, enthusiastic, responsible and cooperative person, with excellent interpersonal and communication skills. I can successfully meet deadlines, work under pressure and cope with shifting demands. I enjoy working in a team, I am also self-motivated and able to work on own initiative.
- Other
- Novels and mystery stories, recently read all by Carlos Ruiz Zafon
- Participated in interest course "Body, Mind and Spirit in Literature"
- Supporting Debra Charity. Participated in 75km mountain trek over 3 days to raise funds.
- Other
- Itinerary planning
- Visiting new countries and cultures around the world
- Talking to natives and sampling local food
- Card making
- Handcraft
- Embroidery
Master Degree in English and Translation Studies
University of Wroclaw, Poland
October 1998
to June 2003
Diploma in Travel and Tourism
Portobello School of Further Education, Dublin
September 2004
to June 2005
TEFL (Teaching English as a Foreign Language) Certificate
Phoenix TEFL Centre of Ireland, Dublin
October 2003
to November 2003
Merchant Risk Operations Teal Leader (Contingency Role)
PayPal
Since January 2012
Dublin
Ireland
- Led a team of 10 MRO team mates.
- Team: Responsible for team performance, service level agreements,
timekeeping adherence.
Reviewed and communicated team performance.
Conducted new hire interviews.
Identified training and developmental goals, implementing personal development plans.
Worked on improving team spirit, motivation and trust. - Participated in special projects as required (Zoot implementation, Zoot reporting, Move to metric team mate incentive plan).
- Completed MRO product training on primary and deep dive reviews.
Merchant Credit Vetting Team Leader
PayPal
September 2011
to January 2012
Dublin
Ireland
- Led a team of 10 Vetting team mates.
- Team: Responsible for team performance, service level agreements, timekeeping adherence.
Reviewed and communicated team performance.
Participated in new hire interviews.
Identified training and developmental goals, implementing personal development plans.
Worked on improving communication within the team. - Participated in special projects as required (Re-ingeenering tool development, Meetings with Australian Business Unit).
- Oversaw implementation of monthly consistency tests.
- Completed Vetting product training on processing merchant PRO and VT applications.
Fraud Operations Team Leader
PayPal
February 2008
to September 2011
Dublin
Ireland
- Successive Supervisor roles in Buyer Fraud, Seller Fraud and Appeals managing teams 12- 14 team mates.
- Team: Responsible for team performance, service level agreements, timekeeping adherence.
Reviewed and communicated weekly, quarterly and annual team performance.
Partnered with HR and Management to administer disciplinary actions.
Provided guidance in daily operations and assessed resources and tool requirements.
Identified training and developmental goals, implementing personal development plans.
Provided guidance in daily operations and assessed resources and tool requirements. - Implemented strategy and plans and adjusted processes to meet overall corporate goals.
- Participated in headcount growth and operational planning. Conduced new hire interviews.
- Identified and implemented improvements to tools and processes to improve efficiency and effectiveness.
- Undertook in depth review of customer accounts to identify potential fraudulent activity.
- Participated in special projects and performed other duties as assigned (TIP POC for EMEA, Global Peer meetings, Teammate and Supervisor annual goal setting, Workflows).
Fraud Senior Agent
PayPal
January 2007
to February 2008
Dublin
Ireland
- Handled escalations and made judgement calls.
- Worked with Fraud Rules team to improve fraud filters and queues hit rates.
- Submitted trends and fraud rings.
- Mentored and coached agents, provided feedback and identified training opportunities, assisted Supervisors in quality reviews and provided presentations for other departments.
- Participated in special projects and performed other duties as assigned.
Merchant Fraud Agent
PayPal
June 2006
to January 2007
Dublin
Ireland
- Investigated accounts, analyzed account history, performed relevant research and identified potential fraudulent activity and placed appropriate restrictions to mitigate loss.
- Reviewed variety of documentation including: bank and credit card statements, invoices, supplier information, KYC documents in order to determine the legitimacy of account and account holder.
UK Resolutions Agent
PayPal
November 2005
to June 2006
Dublin
Ireland
- Dealt with customers by phone and email in an efficient and effective manner to resolve queries regarding account limitations, risk model, complaints and general account assistance.
Passenger Service Agent
Sky Handling Partner Ltd
May 2005
to October 2005
Dublin
Ireland
- Check in, flight boarding, customer service. / The company provided services to Sky Team airlines (Air France, City Jet, All Italia, Swiss Air, Spanair).
Interpreter
F.C. Translations Ltd
2005
to 2007
Dublin
Ireland
- Provided interpreting services for government bodies such as the Gardai, Prison service and Court.
- High level language support in suspect interrogations, court cases and interviews with witnesses.
Sales Advisor/ Interior Design Consultant
Homebase
February 2004
to May 2005
Dublin
Ireland
- Sales assistance in the Home and Gardening Centre.
- Kitchen interior design.
Translator/ Interpreter
Bodzio, Furniture Factory
November 2000
to June 2003
Goszcz
Poland
- Translated legal documents, contracts with suppliers, correspondence and promotional material.
- Provided interpreting services at meeting and exhibitions, negotiations with clients and international suppliers.
- Oversaw advertising campaigns in media.
- Coordinated import of raw materials and export of product.
- Dedication
- Openness
- Creativity
- Fairness
- Sense of Humor
- Communication
- Coaching, Developing, Motivating
- Managing Discipline
- Communication
- Managing Discipline
