I have a dedicated and dynamic approach to work. I enjoy challenging tasks which allow me to develop professionally. I am an open, organized, enthusiastic, responsible and cooperative person, with excellent interpersonal and communication skills. I can successfully meet deadlines, work under pressure and cope with shifting demands. I enjoy working in a team, I am also self-motivated and able to work on own initiative.
Team: Responsible for team performance, service level agreements, timekeeping adherence. Reviewed and communicated team performance. Conducted new hire interviews. Identified training and developmental goals, implementing personal development plans. Worked on improving team spirit, motivation and trust.
Participated in special projects as required (Zoot implementation, Zoot reporting, Move to metric team mate incentive plan).
Completed MRO product training on primary and deep dive reviews.
Team: Responsible for team performance, service level agreements, timekeeping adherence. Reviewed and communicated team performance. Participated in new hire interviews. Identified training and developmental goals, implementing personal development plans. Worked on improving communication within the team.
Participated in special projects as required (Re-ingeenering tool development, Meetings with Australian Business Unit).
Oversaw implementation of monthly consistency tests.
Completed Vetting product training on processing merchant PRO and VT applications.
Successive Supervisor roles in Buyer Fraud, Seller Fraud and Appeals managing teams 12- 14 team mates.
Team: Responsible for team performance, service level agreements, timekeeping adherence. Reviewed and communicated weekly, quarterly and annual team performance. Partnered with HR and Management to administer disciplinary actions. Provided guidance in daily operations and assessed resources and tool requirements. Identified training and developmental goals, implementing personal development plans. Provided guidance in daily operations and assessed resources and tool requirements.
Implemented strategy and plans and adjusted processes to meet overall corporate goals.
Participated in headcount growth and operational planning. Conduced new hire interviews.
Identified and implemented improvements to tools and processes to improve efficiency and effectiveness.
Undertook in depth review of customer accounts to identify potential fraudulent activity.
Participated in special projects and performed other duties as assigned (TIP POC for EMEA, Global Peer meetings, Teammate and Supervisor annual goal setting, Workflows).
Worked with Fraud Rules team to improve fraud filters and queues hit rates.
Submitted trends and fraud rings.
Mentored and coached agents, provided feedback and identified training opportunities, assisted Supervisors in quality reviews and provided presentations for other departments.
Participated in special projects and performed other duties as assigned.
Investigated accounts, analyzed account history, performed relevant research and identified potential fraudulent activity and placed appropriate restrictions to mitigate loss.
Reviewed variety of documentation including: bank and credit card statements, invoices, supplier information, KYC documents in order to determine the legitimacy of account and account holder.
Dealt with customers by phone and email in an efficient and effective manner to resolve queries regarding account limitations, risk model, complaints and general account assistance.
Dealt with customers by phone and email in an efficient and effective manner to resolve queries regarding account limitations, risk model, complaints and general account assistance.
Check in, flight boarding, customer service. / The company provided services to Sky Team airlines (Air France, City Jet, All Italia, Swiss Air, Spanair).
Company Description
Service provider in the ground handling and cargo handling aviation business; aircraft turnaround services.