Start up and management of the Contact Center in Shkodra-Albania. Responsible for the growth of revenues, profit & loss and the development of strategic customers in the international market. Coordination and supervision of all business functions, ensuring attainment of objectives and falling in line with quality process and service standards, with particular attention in creating the best synergy between existing functions and new implementations.
Start up di attività in Outsourcing/Offshoring in Buenos Aires - Argentina c/o Actionline S.A. per conto Easycenter Srl - Gruppo Cirte Spa a supporto Operation Manager e Direzione Commerciale Italia