o Identify opportunities to improve the technology solution
o Dashboard definition in KPI analysis
o Change management and users training
o Management of data migration/ upgrade versions / go live projects
o Setup of the SaaS/PaaS Service-Now solution (provide detailed architecture analysis and design, direction on the development activities)
o Alignment of « business » processes (business incidents, HR, Purchase Orders, team management in the context of team alteration)
o Alignment of ITIL processes with the defined strategy (Strategy Management for IT Services , Service Portfolio Management , Financial Management for IT Services , Demand Management, Service Catalog, CMDB, Incident, Problem, Request, Change…)
