o Identify opportunities to improve the technology solution
o Dashboard definition in KPI analysis
o Change management and users training
o Management of data migration/ upgrade versions / go live projects
o Setup of the SaaS/PaaS Service-Now solution (provide detailed architecture analysis and design, direction on the development activities)
o Alignment of « business » processes (business incidents, HR, Purchase Orders, team management in the context of team alteration)
o Alignment of ITIL processes with the defined strategy (Strategy Management for IT Services , Service Portfolio Management , Financial Management for IT Services , Demand Management, Service Catalog, CMDB, Incident, Problem, Request, Change…)
Validation of the assessment, gratitude form the Executive Committee and Operational directors.
o Analysis & Review of scorecards (KPIs)
o Training on regional entities ( 5S, Standard Work, Total Productive Maintenance)
o Creation and establishment of monitoring & data collection tools (Deployed on National area, Requested for Benelux)
o Workshops on problem solving ( Market Feedback Analysis (MFA), Quality Clinic Process Charts (QCPC), Relentless Root Cause Analysis (RRCA), Mistake Proofing)
o Workshops on process Improvement ( Value stream mapping, 3P )
o Lead on ACE committees ( Attendees : Salesrep, Technician, Field engineer, Manager, Director).
Dedicated on the deployment of Achieving Competitive Excellence methodology/ Lean management in order to pass the assessment requested by United Technology Corporation.