Expériences — Lina Ben Abid

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Experiences

Demonstration of the banking solution
Collect and framing client needs

Analysis and management of customer incidents.
Participation in the Monitoring and Steering Committees.
Proposal of corrections and / or evolution.
Certification of customer releases.
Ensure communication with the client
Insure punctual missions for specific client
Testing modules such as IT1 (Interfaces), AEI, ECKERT
Quality Control
Customer support: CDC, STUSID bank

Assist the portfolio manager on behalf of clients including related securities deposit, receipt and coupon payment and financial service transactions;
Assist the management of undertakings for collective investment in transferable securities;

Management of an internal project : GED
Collect and analyze functional needs of agents
Test and collaborate with GAT agents to improve the software functionalities
Participate in the process of definition of the operational and technical solution and write the specifications
Test the functionalities of the software
Assist the GAT agents(users)during the testing period

Learn how to process with the main banking transactions
Assist the daily operations of the Forex dealers