Lina Ben Abid
Consultant/ Customer Support Specialist
32 years old
Driving License
Ariana (2083) Tunisia
Intern
Available
French baccalaureat in Economics and social section
Major : Finance
Minor : Business Decision Making
Minor : Business Decision Making
Business Analyst
SAB2i
2019
to 2021
- Demonstration of the banking solution
- Collect and framing client needs
Consultant/ Customer Support Specialist
SAB2i
Since April 2017
- Analysis and management of customer incidents.
- Participation in the Monitoring and Steering Committees.
- Proposal of corrections and / or evolution.
- Certification of customer releases.
- Ensure communication with the client
- Insure punctual missions for specific client
- Testing modules such as IT1 (Interfaces), AEI, ECKERT
- Quality Control
- Customer support: CDC, STUSID bank
Intern at BH invest
BH INVEST
January 2017
to March 2017
- Assist the portfolio manager on behalf of clients including related securities deposit, receipt and coupon payment and financial service transactions;
- Assist the management of undertakings for collective investment in transferable securities;
MOA assistant at GAT insurance company
GAT insurance company
June 2016
to December 2016
- Management of an internal project : GED
- Collect and analyze functional needs of agents
- Test and collaborate with GAT agents to improve the software functionalities
- Participate in the process of definition of the operational and technical solution and write the specifications
- Test the functionalities of the software
- Assist the GAT agents(users)during the testing period
Intern at BTK bank
BTK Bank
July 2015
to October 2015
Internship
tunis
Tunisia
- Learn how to process with the main banking transactions
- Assist the daily operations of the Forex dealers
-
Corporate Finance
Advanced
-
Investments and Portfolio Management
Advanced
-
Derivative Securities
Advanced
-
Financial Statements Analysis
Advanced
-
Operations Research I ,II & III
Advanced
-
Project Management
Advanced
-
Total Quality management
Intermediate
- Certificate of participation in the Hult Prize Program 2014
- International English Language Testing System
-
French (Excellent-Fluent)
Expert
-
Arabic (Mother Tongue)
Expert
-
English (Good written and spoken )
Advanced
-
Microsoft Office
Expert
-
SQL
Advanced
-
AS400
Advanced
-
SOAP UI
Good
-
Lingo (Solve linear problems)
Advanced
-
Rstudio program
Advanced
-
RIGA
Expert
-
REDMINE
Expert
-
TAO (QUASH MT)
Expert
-
Communication skills
Expert
-
Team work
Advanced
-
Leadership skills
Advanced
- Swimming
- Playing Guitare
- Theater
- Curious about discovering new places,new cultures ,other civilisations
