University of Nottingham graduate with an excellent academic, working and sporting record. Studied Geography with Business with a strong focus upon written communication, planning and negotiation skills.
Wide range of work experience demonstrating communication and organisational skills, with voluntary work demonstrating energy, motivation and flexibility.
Currently studying for Quantity Surveying and Commercial Management MSc at LJMU, which has been a long term ambition and is being self funded.
Worked in busy and challenging working environment collecting taxes, paying credits and assisting with customer inquiries in the UK Civil Service.
Duties included the use of various software systems to update/maintain and create new customer records, involving solving complex mathematical problems and daily use of MS Word and Excel. Also gained comprehensive experience of outbound telephone queries.
Helped to improve productivity, quality of service and support the implementation of continuous improvement.
