Front Office Agent @ UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius) — Lešek Markovskij

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Experiences

▪ Check in the arriving guest and check out the departing guests in a friendly and caring manner
according to the Kempinski and Leading Quality Assurance (LQA) standards.
▪ Complaint handling.
▪ Preparation of requests of the guests prior their arrival (e-mails, phone calls).
▪ Handle all front office cashiers’ transactions.
▪ Possess a working knowledge of the room reservation procedures.
▪ Maintain effective communication with all related departments to ensure smooth service delivery.
▪ Effectively selling, up-selling and on-selling at appropriate times.
▪ VIP guests transfers realization.
▪ Ongoing conferences and meetings surveillance.
▪ Organizing tours, restaurants and other leisure activities for the guests.
▪ Staff training.