UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
March 2013
to March 2015
▪ Checks the daily arrival list for VVIP's or guests with special need. ▪ Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. ▪ Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service. ▪ Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries. ▪ Effectively selling, up-selling and on-selling at appropriate times ▪ Complaint handling. ▪ VIP guests transfers realization. ▪ Ongoing conferences and meetings surveillance. ▪ Supervision of the department in collaboration with Front Office Manager. ▪ Planning and making work schedule for subdivision of porters.
