Sales Executive
UAB Hotelston
Since March 2016
- ▪ Active searching for new markets and customers in Central and Eastern Europe
▪ Organizing daily work schedule to call on existing and potential sales
▪ Regular business trips to meet customers
▪ Back office customer relationship management
▪ Participating in local and global tourism fares
▪ Establishing and adjusting selling prices by monitoring local and global market competition
Front Office Agent
UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
March 2015
to March 2016
- ▪ Check in the arriving guest and check out the departing guests in a friendly and caring manner
according to the Kempinski and Leading Quality Assurance (LQA) standards.
▪ Complaint handling.
▪ Preparation of requests of the guests prior their arrival (e-mails, phone calls).
▪ Handle all front office cashiers’ transactions.
▪ Possess a working knowledge of the room reservation procedures.
▪ Maintain effective communication with all related departments to ensure smooth service delivery.
▪ Effectively selling, up-selling and on-selling at appropriate times.
▪ VIP guests transfers realization.
▪ Ongoing conferences and meetings surveillance.
▪ Organizing tours, restaurants and other leisure activities for the guests.
▪ Staff training.
Porter (Party Front Office Agent)
UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
March 2013
to March 2015
- ▪ Checks the daily arrival list for VVIP's or guests with special need.
▪ Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
▪ Respond to guest requests and queries providing a knowledgeable, efficient and helpful
information service.
▪ Assist with answering the telephone and taking messages, transferring calls or dealing with
enquiries.
▪ Effectively selling, up-selling and on-selling at appropriate times
▪ Complaint handling.
▪ VIP guests transfers realization.
▪ Ongoing conferences and meetings surveillance.
▪ Supervision of the department in collaboration with Front Office Manager.
▪ Planning and making work schedule for subdivision of porters.
Night porter
UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
September 2012
to March 2013
Security guard - Permission coordinator
UAB Ekskomisarų biuras
April 2012
to September 2012
- ▪ Protect and enforce laws on an employer’s property.
▪ Monitor alarms and closed-circuit TV cameras.
▪ Control access for employees, visitors, and outside contractors.
▪ Conduct security checks over a specified area.
▪Write comprehensive reports outlining what they observed while on patrol.
▪ Interview witnesses for later court testimony.
▪ Detain criminal violators.
Waiter
UAB "Karališkoji senoji kibininė",
September 2011
to April 2012
- ▪ Serving Customers in friendly and accurate manner.
▪ Supervision of banquets.
▪ Cashier handling.
▪ Storage management.
Waiter
UAB "Žvejų namai",
June 2010
to September 2011
- ▪ Serving Customers.
▪ Supervision of banquets.
▪ Supervision of recreation area of the Restaurant.
