Sales Executive
UAB Hotelston
Since March 2016
- ▪ Active searching for new markets and customers in Central and Eastern Europe
▪ Organizing daily work schedule to call on existing and potential sales
▪ Regular business trips to meet customers
▪ Back office customer relationship management
▪ Participating in local and global tourism fares
▪ Establishing and adjusting selling prices by monitoring local and global market competition
Front Office Agent
UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
March 2015
to March 2016
- ▪ Check in the arriving guest and check out the departing guests in a friendly and caring manner
according to the Kempinski and Leading Quality Assurance (LQA) standards.
▪ Complaint handling.
▪ Preparation of requests of the guests prior their arrival (e-mails, phone calls).
▪ Handle all front office cashiers’ transactions.
▪ Possess a working knowledge of the room reservation procedures.
▪ Maintain effective communication with all related departments to ensure smooth service delivery.
▪ Effectively selling, up-selling and on-selling at appropriate times.
▪ VIP guests transfers realization.
▪ Ongoing conferences and meetings surveillance.
▪ Organizing tours, restaurants and other leisure activities for the guests.
▪ Staff training.
Porter (Party Front Office Agent)
UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
March 2013
to March 2015
- ▪ Checks the daily arrival list for VVIP's or guests with special need.
▪ Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
▪ Respond to guest requests and queries providing a knowledgeable, efficient and helpful
information service.
▪ Assist with answering the telephone and taking messages, transferring calls or dealing with
enquiries.
▪ Effectively selling, up-selling and on-selling at appropriate times
▪ Complaint handling.
▪ VIP guests transfers realization.
▪ Ongoing conferences and meetings surveillance.
▪ Supervision of the department in collaboration with Front Office Manager.
▪ Planning and making work schedule for subdivision of porters.
Night porter
UAB Cathedral Square Hotel (Kempinski Hotel Cathedral Square Vilnius)
September 2012
to March 2013
Security guard - Permission coordinator
UAB Ekskomisarų biuras
April 2012
to September 2012
- ▪ Protect and enforce laws on an employer’s property.
▪ Monitor alarms and closed-circuit TV cameras.
▪ Control access for employees, visitors, and outside contractors.
▪ Conduct security checks over a specified area.
▪Write comprehensive reports outlining what they observed while on patrol.
▪ Interview witnesses for later court testimony.
▪ Detain criminal violators.
Waiter
UAB "Karališkoji senoji kibininė",
September 2011
to April 2012
- ▪ Serving Customers in friendly and accurate manner.
▪ Supervision of banquets.
▪ Cashier handling.
▪ Storage management.
Waiter
UAB "Žvejų namai",
June 2010
to September 2011
- ▪ Serving Customers.
▪ Supervision of banquets.
▪ Supervision of recreation area of the Restaurant.
The Program is oriented towards applied studies with an emphasis on practical
work in order to prepare specialists for the Lithuanian public sector, public
service and NGO's.
Bachelor’s thesis - Free Economic Zone Efficiency: Lithuanian and Polish cases.
work in order to prepare specialists for the Lithuanian public sector, public
service and NGO's.
Bachelor’s thesis - Free Economic Zone Efficiency: Lithuanian and Polish cases.
-
English
Advanced
-
Russian
Expert
-
Polish
Expert
- Kempinski Talents Programme
- Police Volunteer
- B since 2009.
- Good communication skills gained through my experience working in local and international companies.
- Ability to work and communicate in a multinational environment.
- Work introduction and trainings for new comers.
- Performance of special projects.
- Excellent planning.
- Organization and communication skills
- Good team-worker.
- Guest service oriented.
- Friendly and caring attitude.
- Flexibility, initiative.
- Problem solving skills.
- Results oriented.
- Adaptability.
- International etiquette.
- Basketball
- Running
- Biking
- Snowboarding
- Shooting
- Rowing (Kayaking)
- Action, Documentary, Crime, Biopraphy
- Any kind of travelling
- Monitoring of new technologies on the market
