Some of my greatest strengths are problem solving and strategic planning. I have the ability to see a situation from different perspectives and accomplish tasks even in the face of difficult obstacles. Many of my presentation, communication and mediation courses helped me develop exceptional communication skills. It is natural for me to align myself strategically with the organization’s mission and values, while serving the clients in the best manner possible. I break down every sale or an alternative channel of distribution to see why specifically it was successful so I can replicate it in the future. After being in charge of so many subordinates, I learned that my time is no longer solely mine. My job is not to protect it, but rather to give it away to those under my care so the company advances forward as a whole.
digital banking - day to day operations including customer service support - managing the pre approved loan campaigns in online banking (w/CRM) - operating system support and expense management - coordination with IT for testing, release and service of periodic enhancements/new features - business process modeling - modifying the digital banking, smart banking and online sales to ensure compliance with legislation changes
smart banking - new smart banking (description, design, legal, testing) - modifying the digital banking, smart banking and online sales to ensure compliance with legislation changes
call center and online sales - overseeing the workflow of Call Center (outsourced) (capacity planning, budgeting, call scripts, crisis mng.) - implementation of sales and customer retention strategies - design of the lead management system including new pre scoring strategy, redesign of funnel reporting and SLA improvement
