Lena O'Cionnaith

I'm originally from Ireland, and after moving around Europe the past few years, I've decided to lay down roots here in Prague. I'm looking for a career I can expand in, in a company I can be an asset to. I take everything in my life very seriously, but I round it off with my playful side; I want to work hard, and always leave time for fun afterwards. I am very excited to join another workforce and be part of a team again. Thank you for taking the time to review my resume, and I look forward to meeting you.

Resume created on DoYouBuzz

Experiences

Outbound sales calls to potential customers
Educating customers and conflict-resolving
Sales and renewals

Selling smoking cessation devices and educating customers on the dangers of smoking cigarettes
General sales and customer support
Troubleshooting and repairing devices

Managed and ran bar single-handedly
Managed cash flow and customer service

Touring and presenting the club resorts to potential clients
Sales and up-selling to existing clients
Customer service enquiries

Extensive knowledge of Microsoft Office 365
Inbound sales calls
Outbound customer service calls.

Resolving customer issues and complaints
Assisting with sales calls
Helping new trainees
Upholding a high Quality Control rating of 90%

Receiving Urgent Critical Response Tickets
Customer Support
Outbound Calls to users in reference to resolving conflicts on the platform.
Escalating urgent issues to relevant departments.

Skills

ECDL trained

Advanced
Track history in customer service

Expert
Zendesk

Expert
Microsoft Office Suite

Good
Strong Problem Solving Skills

Expert
Technical Support

Advanced
Mac OS

Good

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Charismatic, enthusiastic professional based in Prague

Sales Agent

Shop Assistant

Bar Manager

Sales Representive

Sales And Support

Customer Support Agent.

Incident Response Agent

Attributes