Experience — Le Hoang Duong

• A hard-working, very responsible worker
• A fast learner, willing to learn new things from manager and colleagues
• A friendly and dedicated staff member customers with the best attitude
• Having full Driver License.

• ACHIEVEMENT
Have written a research paper which is ready to publish to IEEE outlet as part of Final Project: “The Impact of Electromagnetic on IEEE 802.11n and 802.11ac wireless protocols”

• REFEREES

Dr. Shaneel Narayan (Project Supervisor)
Department of Computing
Unitec Institute of Technology
1 Carrington road, Mt Albert, Auckland
Email: snarayan@unitec.ac.nz

Mr. Dinoy Chirayath (IT Manager)
IT Department
Greenpeace New Zealand
11 Akiraho Street, Mt Eden, Auckland
Email: dinoy.chirayath@greenpeace.org

Resume created on DoYouBuzz

Experiences

Provided first-tier support and troubleshooting for technology products and applications.
Respond to requests for technical assistance for staff via phone and ticket system.
Diagnose and resolve technical hardware, software and network issues.
Maintain company networking system.
Performed physical set up of desktop hardware and software.
Served on team installing hardware and software upgrades.
Managed inventory and tracked all hardware and software used.
Create help desk documentation with step by step instructions.
Responsible for training staff to avoid Social attack(Phishing Email, Skype spam)

Working on the helpdesk supporting inbound customers via telephone.
Student Assistant:
- Troubleshoot computer issues.
- Tutored junior students in different application such as: MS Word, Excel...
- Repair basic networking issues: Reconfigure routers, switches, access point.

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Le Hoang Duong

Graduated Student

IT Helpdesk Technician

IT Helpdesk