Le Hoang Duong
Graduated Student
Intern
Available
• A hard-working, very responsible worker
• A fast learner, willing to learn new things from manager and colleagues
• A friendly and dedicated staff member customers with the best attitude
• Having full Driver License.
• ACHIEVEMENT
Have written a research paper which is ready to publish to IEEE outlet as part of Final Project: “The Impact of Electromagnetic on IEEE 802.11n and 802.11ac wireless protocols”
• REFEREES
• A fast learner, willing to learn new things from manager and colleagues
• A friendly and dedicated staff member customers with the best attitude
• Having full Driver License.
• ACHIEVEMENT
Have written a research paper which is ready to publish to IEEE outlet as part of Final Project: “The Impact of Electromagnetic on IEEE 802.11n and 802.11ac wireless protocols”
• REFEREES
- Dr. Shaneel Narayan (Project Supervisor)
Department of Computing
Unitec Institute of Technology
1 Carrington road, Mt Albert, Auckland
Email: snarayan@unitec.ac.nz
- Mr. Dinoy Chirayath (IT Manager)
IT Department
Greenpeace New Zealand
11 Akiraho Street, Mt Eden, Auckland
Email: dinoy.chirayath@greenpeace.org
IT Helpdesk Technician
Greenpeace New Zealand
Since July 2016
Auckland
New Zealand
- Provided first-tier support and troubleshooting for technology products and applications.
- Respond to requests for technical assistance for staff via phone and ticket system.
- Diagnose and resolve technical hardware, software and network issues.
- Maintain company networking system.
- Performed physical set up of desktop hardware and software.
- Served on team installing hardware and software upgrades.
- Managed inventory and tracked all hardware and software used.
- Create help desk documentation with step by step instructions.
- Responsible for training staff to avoid Social attack(Phishing Email, Skype spam)
IT Helpdesk
Cisco Academy
September 2012
to December 2012
Vietnam
- Working on the helpdesk supporting inbound customers via telephone.
- Student Assistant:
- Troubleshoot computer issues.
- Tutored junior students in different application such as: MS Word, Excel...
- Repair basic networking issues: Reconfigure routers, switches, access point.
- Troubleshoot computer issues.
Key areas of Study:
• Help Desk: studied and practiced in the techniques for working in a 1st level system support role.
• Networking Designs and Implementation: researching, planning, designing and implementing large network infrastructure technologies includes name resolution techniques, security, routing and voice over IP on Windows Server 2012 R2 and Windows 7.
• Networking Administration Support: fundamental knowledge about network administration, implementation and management of peer-to-peer, client-server and virtual network environment on Windows Server 2012 R2 and Windows 7
• Network Operating Systems Management: compiling and installing kernels, configuring and maintaining network services, automating system administration tasks (Windows Server 2012 R2 and Fedora 20).
• Advanced Data Communication: planning advanced IP addressing, designing WANs, evaluating latest protocols, analyzing wireless networks, evaluating network security and management
• Computer System Security: critical analysis of computer security from LAN and WAN perspective, evaluating operating system and application security, analyzing a given case study to determine and evaluate security solutions
• Hardware Technology: compare, contrast and differentiate a wide range of computer hardware components, configure hardware components, solve and document problems related to computer hardware
• Help Desk: studied and practiced in the techniques for working in a 1st level system support role.
• Networking Designs and Implementation: researching, planning, designing and implementing large network infrastructure technologies includes name resolution techniques, security, routing and voice over IP on Windows Server 2012 R2 and Windows 7.
• Networking Administration Support: fundamental knowledge about network administration, implementation and management of peer-to-peer, client-server and virtual network environment on Windows Server 2012 R2 and Windows 7
• Network Operating Systems Management: compiling and installing kernels, configuring and maintaining network services, automating system administration tasks (Windows Server 2012 R2 and Fedora 20).
• Advanced Data Communication: planning advanced IP addressing, designing WANs, evaluating latest protocols, analyzing wireless networks, evaluating network security and management
• Computer System Security: critical analysis of computer security from LAN and WAN perspective, evaluating operating system and application security, analyzing a given case study to determine and evaluate security solutions
• Hardware Technology: compare, contrast and differentiate a wide range of computer hardware components, configure hardware components, solve and document problems related to computer hardware
1 year study in Hanoi University of Technology
-
Networking: Experience to configure, setup and implement Cisco networking equipment (router, switch, access point, Firewall…). Designing, implementing and managing small networking business.
Advanced
-
Network and System Administration: Experience in Active Directory, create account, distribution group, security group and sharing…
Good
-
Desktop Helpdesk: strong understanding of Windows Operating System (Windows XP, Windows 7, Windows 8, Windows 10, Windows Server 2012) include installing, upgrading, troubleshooting.
Good
-
Virtualization: Be able to install, run and maintain different types of hypervisor: VMWare, Hyper-V, KVM
Good
-
Advanced knowledge and experience on Microsoft Offices Suite: Words, Excel, PowerPoint, Outlook, Project
Advanced
-
Security: knowledge about protecting system from attack such as: data thief, malwares, virus
Intermediate
-
Programming: Entry level of programming and web designing (C programming, HTML).
Intermediate
-
Troubleshooting: Hardware and software repairing skills.
Good
-
Windows Server management: Advance knowledge and practice Windows Server 2012 include Active Directory Domain System, DHCP server, DNS server,... Manage user account, profiles,...
Advanced
-
Solid experience implementing and maintaining local area networks (LAN), wide area networks (WAN), wireless local area network (WLAN)
Advanced
- Studying Axelos ITIL Foundation Certificate to take exam in near future
-
Enjoys sharing knowledge and encouraging development of others to achieve specific team goals. Independent and critical thinker but also well adapted to multicultural working environment. With my leadership during project, my team achieved project goal 1 week earlier than scheduled and the outcome result is recognized by supervisor.
Good
-
Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
Good
-
Achieves dealing with customers via telephone, email, face-to-face during past part-time job
Good
-
Excellent customer service skills include both written and verbal
Advanced
