Providing end to end project management consulting and strategic direction for the development and implementation of enterprise CRM tools and processes. Guiding the development team on all facets of operations and providing mentoring services as needed.
Providing comprehensive project management services and consultation to Product Development team, managing the standardization of company’s Data Services Centers. Responsible for the re-engineering, development and implementation of SAS70/SSAE16 Business Controls and Compliance for subject locations.
Mergers & Acquisitions Specialist Sales Program Management Specialist : Strategy Enablement IBM Corporation – Software Group
Responsible for successful development of the CRM integration practice for IBM Software Group, WorldWide, and the development and implementation of strategic solutions and best practices for the integration of acquired organizations into IBM’s CRM Environment.
Member of the Executive Team & Project Manager responsible for managing CRM integration of Candle Corp into IBM.
Responsible for successful development of the CRM integration practice for IBM Software Group, WorldWide, and the development and implementation of strategic solutions and best practices for the integration of acquired organizations into IBM’s CRM Environment.
Provided consultation and design services, managed installation and provide ongoing administration of Small Business network using MS SBS with Windows XP workstations. Includes all security, Server configuration, LAN/WAN Cabling, print queues and training.
Presided over re-engineering team and coordinated development of new process work flows and related operations to replace legacy asset management system with Lawson Financials & cross integration with Siebel CRM.
UCLA Medical Center - Los Angeles, California Performed optimization & feasibility study for the establishment of enterprise Call Center for UCLA Medical Center hospital & 15 satellite clinics. Implemented findings and built recommneded call center.
Responsible for overall operations of the support center sustaining 2400 users supported by 13 associates. Redeveloped statistical metrics reporting for corporate evaluation and interdepartmental measurements.
Responsible for the re-engineering and management of Customer Service, Technical Service and Support, Warranty Administration and Parts Distribution for the company.
