A French eco entrepreneur and residing in India since 2007, Laurige divides his time between his projects in the Northeast, Himalayas and Varanasi. Laurige visited India after getting his International Tourism MBA in France to explore and gain work experience in a travel agency based in Delhi. After gaining 5 years of work experience as a production manager, he decided to work on his own projects in Ladakh, Varanasi and the Northeast. Whenever possible he is a freelance guide for motorcycle or trekking groups in Rajasthan, South India and the Himalayas. Eastern Routes was born out of an intrigue for the unexplored Northeast. On countless visits to Meghalaya with his khasi wife, his fascination gradually developed into a plan of setting up a travel agency to promote this enchanting region. Together they founded Eastern Routes under a unified vision of “inspiring green journeys” in the Northeast. All of Laurige’s projects spread across the country stem from the same ethical root – “respect for the natural and social environment”. From opening an eco-chic camp in Ladakh and a houseboat cruise on the Ganga, to his journey in the Northeast - you will notice the reflection of this ethical root in all his activities.
Coordination with marketing & e-marketing departments
Coordination with new markets
Organization (logistic) and Coordination of a Music and Arts Festival (www.escapefestival.in)
Detailed Description
Purpose
The Product Manager creates new programs and itineraries in order to refresh online products and improve the image of the company. As Shanti Travel will soon get new websites, it is essential to increase the data base and the software (Travel Assist) with outstanding programs.
Responsibilities
• Production of new destinations, niche and markets • 60 % operational as Product Manager and Coordinator with New Markets • 30% operational as a Senior Team Manager • 10% operational as a Hotel Developer
• Creation and update of new itineraries on Travel Assist and upcoming websites • Train and develop new and existing staff using Shanti Travel training modules –Product/Destination • Coordination with languages and specialized TA (horse riding, diving...) in terms of new products and updates • Assistance to the Himalayas Department • 100% use of Shanti Communication Systems • Assist other Team Managers/TAs with itinerary building and give guidance to them on their day to day work thanks to their expertise • Quality Control for all Sales Teams • Mid month one on one with each Team Manager to increase focus, problem solve and drive results • Handling customer complaints and problem solving for own team as well as assisting Team Managers with other Sales Teams • Assists other teams in the absence of their Team manager and Assistant Team Manager • Develop a team business plan • Market specific recruitment eg Himalayas
Attributes
• Great Communicator • Focus, Vision, Discipline • Approachable • Well organised, great time management • Excellent product and destination knowledge • 100% use of Shanti systems and processes • Motivator • Leads by example
KPI
• Increase the new markets productivity • Increase the low season Himalayan activity • Increase the new programs panel
• 70 % operational as Project Manager and Coordinator with New Markets • 20% operational as creation of new destinations, niche and markets (Production) • 10% operational as a Senior Team Manager
• Coordination of creation of about 120 websites (between content, design and integration) • Creation and update of new itineraries on Travel Assist and upcoming websites • Train and develop new and existing staff using Shanti Travel training modules –Product/Destination • Coordination with languages and specialized TA (horse riding, diving...) in terms of new products and updates • Assistance to the Himalayas Department • 100% use of Shanti Communication Systems • Assist other Team Managers/TAs with itinerary building and give guidance to them on their day to day work thanks to their expertise • Handling customer complaints and problem solving for own team as well as assisting Team Managers with other Sales Teams • Assists other teams in the absence of their Team manager and Assistant Team Manager • Develop a team business plan • Market specific recruitment eg Himalayas
Managing a 7 people team regarding sales and production
Recruitment
Sales & Destination Training
Detailed Description
Purpose
The Sales Manager provides support and leadership to the Team Managers whilst ensuring that all Shanti Travel sales targets are achieved. The Sales Manager role is analytical and strategic and not operational in terms of sales.
Responsibilities
• Identifying HR requirements and the Recruitment Process for the Sales Area • Train and develop new and existing Team Members • Develop the Managers in the business • Ensure all reports are completed correctly and on time • Analysis of reports and KPIs • Setting and monitoring KPI Targets and Incentives for Sales Area • 100% use of Shanti Communication Systems • Develop a Sales Area business plan and assist Team Managers and Senior Team Managers to develop a business plan for their teams • Workflow management – enquiry distribution for all Sales Teams • Handling customer complaints and problem solving when escalated by a Senior Team Manager • Supervise the leave schedule for the Sales Area (TA+TE) • Monitor the Sales Area’s productivity and targets • Monthly One on Ones with each Senior Team Manager and Team Manager • One on One with each sales team member every 3 months
Attributes
• Great Communicator • Focus, Vision, Discipline • Approachable • Well organised, great time management • 100% knowledge and use of Shanti Travel systems and processes • Motivator • Leads by example
• 60% operational as a TA with regards to targets and sales (compared to 100% TA) • 20% operational as a Team Manager • 20% operational as a Senior Team Manager • Train and develop new and existing staff using Shanti Travel training modules – Sales, Systems, Product/Destination • 100% use of Shanti Communication Systems • Assist other Team Managers/TAs with itinerary building and give guidance to them on their day to day work thanks to their expertise • Quality Control for all Sales Teams • Mid month one on one with each Team Manager to increase focus, problem solve and drive results • Managing the guest payment tracking system for all Sales Teams • Handling customer complaints and problem solving for own team as well as assisting Team Managers with other Sales Teams • Assists other teams in the absence of their Team manager and Assistant Team Manager • Develop a team business plan • Workflow management – enquiry distribution within own team • Manage their own team’s leave schedule • Monitor team’s productivity and targets • Ensure all team reports are completed correctly and on time • Production of new destinations, niche and markets • Market specific recruitment eg Himalayas
In connection with the marketing and production departments, in charge of establishing a study of the market for adventure. I followed up and supply analysis, research and competitive intelligence.
Implementation of tools in order to monitor cross-market developments, to give directions for development and direction of production 2006-2007.
