Laure HEUCLIN
Quality Director
Pharmaceuticals companies
Quality/validation
Management
Atypical
44 years old
Driving License
Professional Status
Employed
Open to opportunities
About Me
After 5 years of successfully meeting many challenges, and always with the objective of improvement and satisfaction, I am now looking for new challenges that include management, implementation, business and process improvement in order to improve all activities
Global VP Quality & Delivery – EMEA & USA
ADENTS
Since October 2018
- Management of 4 internal operational teams and subcontractors (25 international employees)
- Implementation of global process and improvement actions
- KPI management and operational activity monitoring
- Definitions of stakeholder satisfaction strategies
- Management of risks, challenges and opportunities as part of the company's overall quality policy
- Improvement of customer project deployment activities
Implementation of good practice guides for operational teams
Improvement of customer satisfaction
Quality Director-EMEA & USA
ADENTS
May 2014
to September 2018
- Definition of the quality policy and objectives in relation to the strategy
- Creation and implementation of the global quality approach
- Carrying out audits (Internal, customers, Certification)
- Implementation of IT validation practices (GAMP 5, GxP)
- Implementation of supports for all processes
- KPI monitoring
- Setting up training courses
- ISO 9001 Certification 2015 Version
- Validation and control workflow of the company's software
- Creation of a complete and efficient quality system
Training support (face-to-face or e-learning) - Customer audit
- Improvement of customer satisfaction
Deputy Manager
DOMUSVI
September 2012
to April 2014
- Implementation of the global quality approach meeting the requirements of the HAS/ Anesm
- Customer satisfaction tracking
- Setting up training courses
Social Worker
SE LOGER POUR VIVRE
November 2003
to December 2012
- Opening of social rights
- Reception and accommodation for homeless families
Coordinator
AVIH
January 2006
to July 2012
- Implementation of coordinated care programs
- Opening of social rights
