Laure HEUCLIN

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Experiences

Management of 4 internal operational teams and subcontractors (25 international employees)
Implementation of global process and improvement actions
KPI management and operational activity monitoring
Definitions of stakeholder satisfaction strategies
Management of risks, challenges and opportunities as part of the company's overall quality policy
Improvement of customer project deployment activities
Implementation of good practice guides for operational teams
Improvement of customer satisfaction

Definition of the quality policy and objectives in relation to the strategy
Creation and implementation of the global quality approach
Carrying out audits (Internal, customers, Certification)
Implementation of IT validation practices (GAMP 5, GxP)
Implementation of supports for all processes
KPI monitoring
Setting up training courses
ISO 9001 Certification 2015 Version
Validation and control workflow of the company's software
Creation of a complete and efficient quality system
Training support (face-to-face or e-learning)
Customer audit
Improvement of customer satisfaction

Implementation of the global quality approach meeting the requirements of the HAS/ Anesm
Customer satisfaction tracking
Setting up training courses

Education

Good Standing

Passed with distinction

Skills

Quality Director