Laure Agostinis
.
33 years old
Driving License
Paris France
Professional Status
Employed
Available
About Me
I am an enthusiastic, reliable and hard working person. I am able to work well both in a team environment as well as using own initiative.
Thanks to my flexibility and my strong resistance to stress, I can adapt to very different environments, either in size, industries, people and cultures.
Willing to relocate.
Thanks to my flexibility and my strong resistance to stress, I can adapt to very different environments, either in size, industries, people and cultures.
Willing to relocate.
Concierge & Events Representative
Terrass Hôtel
Since March 2018
- Guaranteeing customer satisfaction by ensuring top-notch customer services, resolving customers complaints and providing advice and recommendation based on customer needs.
- Monitoring the hotel's events (yoga classes, workshops, conferences) and ensuring that the guests have an enjoyable experience
Front of House Supervisor
Generator Hostel
Since July 2016
- Train the front desk team members and assist them in situations to consistently offer professional, friendly and engaging service
- Handle everyday guest comments, requests and communicate with necessary departments to ensure guest satisfaction
- Respond to guests' reviews on platforms like TripAdvisor or Booking to encourage loyalty and turn the guests into brand ambassadors
- Maximise room revenue and occupancy by reviewing status daily
Communication Officer
Cue & Play - electronic music webzine
March 2014
to June 2016
Full-time
Paris
France
- Community Management – Facebook, Soundcloud, Instagram, Twitter
- Writing and editing – album reviews, artists’ interviews, press releases
- Liaising with the agents, artists, promoters & labels
- On site work: assisting the Project Coordinators in the organization of several events (Faust, Café Barge...)
Communication assistant
My Apartment In Paris
November 2013
to March 2013
Part-time
Paris
France
- Creation of content-descriptive sheets of the flats-in French & English
- Customer support
Project assistant
Sevens7 - The Live Firm
June 2013
to September 2013
Internship
London
United Kingdom
- Assisting the Head of Business Development with future opportunities & new clients
- Assisting the Project Manager with logistics for events & briefs
- On site work: riders assistant for the Hard Rock Calling festival & Electric Daisy Carnival & Hospitality Staff for the BST Hyde Park festival
Communication and web content assistant
Portobellostreet.es
June 2012
to August 2012
Internship
Madrid
Spain
- Production of content for the website and the blog (English and Spanish)
- Daily social media updates (Facebook, Twitter)
Master's Degree in Intercultural Communication, Marketing & Management
ISIT Paris
September 2009
to September 2014
-
French: mother tongue
12 ans d’études et un stage de 3 mois à Londres en 2013.
- Diplôme “Chamber of Commerce and Industry of
London” mention Mérite.
Expert - Diplôme “Chamber of Commerce and Industry of
-
English
10 ans d’étude et 8 mois passés à Madrid (Erasmus et stage)
- Mémoire de traduction appliquée de l’espagnol vers le français sur l’Industrie musicale à l’ère du numérique.
- Diplôme « Certificado de español comercial » de la Chambre Officielle de Commerce d’Espagne en France (COCEF)
Expert - Mémoire de traduction appliquée de l’espagnol vers le français sur l’Industrie musicale à l’ère du numérique.
-
Spanish
Advanced
-
Social media
Expert
-
Office suite
Expert
-
Amadeus, Sihot
Expert
-
ReviewPro
Advanced
-
Photoshop
Intermediate
- 2016-2017: PR assistant for BLOCAUS, a collective whose goal is to promote and develop techno music in Paris.
- 2011-2014: member of the non-profit international student organization 'Erasmus Student Network' in Paris. Planning weekly events such as Eurodinners and cultural evenings.
- Hospitality staff for the Tribes festival, Macki festival, Weather festival...
- Indie/ Rock
- House/ Micro-House/ Techno
- Europe: Spain, Great Britain, Ireland, Hungary, Italy, Poland, Germany, Portugal...
- California: San Francisco, Los Angeles & Lake Tahoe
