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Lan Nguyen

Cabin Crew

Lan Nguyen
31 years old
Ho Chi Minh (700000) Vietnam
Professional Status
Employed
Available
About Me
More than 3 years experience in customer service as receptionist, 3 years in aviation industry with Vietnam airlines - has just been voted as one of 20 best airlines in the world for 2023, according to Airline Ratings. Having positive attitude, empathy for others and know how to manage a demanding work schedule. Plus, I have excellent communicator and an attentive listener, I can keen attention to detail to understand what passengers need in flight. Ability to give decisions quickly in case of emergencies that I feel confident I can qualify this job in Emirates.
Resume created on DoYouBuzz
  • Making reservations for guests based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the guests’ desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sending quotation and communicate via email with guests
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Month report at the end of month
    • Supervised the arrival and departure of all guests coming into hotel
    • Adminsitered all guests and allocated rooms
    • Preparing vouchers
    • Handling transcription, printing, photocopying and faxing
    • Recording and maintaining office expenses
    • Handling travel arrangements
    • Coordinating internal and external events
    • Month report at the end of month
    • Greeting passengers with energy and enthusiasm upon their entry.
    • Ability and good knowledge of Airbus 321, 350 and Boeing 787.
    • Addressing any passengers complain or request.
    • Having knowledge of wine, beer, 16 kinds of cocktail, special meal..
    • Understanding the duties of assigned position during flight and acting the best
    • Ensuring the satisfaction of passengers by answering questions and offering them assistance
    • Checking cabin before take-off to ensure compliance to safety regulations