Lan Nguyen
Cabin Crew
31 years old
Ho Chi Minh (700000) Vietnam
Professional Status
Employed
Available
About Me
More than 3 years experience in customer service as receptionist, 3 years in aviation industry with Vietnam airlines - has just been voted as one of 20 best airlines in the world for 2023, according to Airline Ratings. Having positive attitude, empathy for others and know how to manage a demanding work schedule. Plus, I have excellent communicator and an attentive listener, I can keen attention to detail to understand what passengers need in flight. Ability to give decisions quickly in case of emergencies that I feel confident I can qualify this job in Emirates.
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Ability to communicate, translate English quite well.
Advanced
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Having the essential skills include team working and problem solving.
Advanced
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Can suffer from the high work pressure
Expert
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Keen attention to detail
Expert
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Confidently handle passenger concerns
Expert
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Leadership
Advanced
Reservationist
MUONG THANH LUXURY HOTEL
2016
to 2017
- Making reservations for guests based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or transportation on the guests’ desired travel dates.
- Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
- Processing payments and sending confirmation details to customers.
- Sending quotation and communicate via email with guests
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Month report at the end of month
Receptionist
AZERAI CAN THO RESORT
2017
to 2019
- Supervised the arrival and departure of all guests coming into hotel
- Adminsitered all guests and allocated rooms
- Preparing vouchers
- Handling transcription, printing, photocopying and faxing
- Recording and maintaining office expenses
- Handling travel arrangements
- Coordinating internal and external events
- Month report at the end of month
- Supervised the arrival and departure of all guests coming into hotel
Cabin crew
Vietnam airlines
Since 2020
- Greeting passengers with energy and enthusiasm upon their entry.
- Ability and good knowledge of Airbus 321, 350 and Boeing 787.
- Addressing any passengers complain or request.
- Having knowledge of wine, beer, 16 kinds of cocktail, special meal..
- Understanding the duties of assigned position during flight and acting the best
- Ensuring the satisfaction of passengers by answering questions and offering them assistance
- Checking cabin before take-off to ensure compliance to safety regulations
- Greeting passengers with energy and enthusiasm upon their entry.
