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Laura Lopez

Laura Lopez

https://www.linkedin.com/in/lauralopezmunoz/

35 years old
Driving License
Barcelona Spain
Employed Open to opportunities
Email: lopezlam8@gmail.com
Mobile: +34 670 41 28 47

I am enthusiastic, good mood expander and motivated person, eager to keep learning from every person and experience that I am lucky to be part of.

I really love to share my happiness and positive mood with people I am surrounded by.
When I face any type of challenges in my life, I have a full commitment from my side because I am a solution focused person and proactive so, I get involved and work hard to find success and learn as much as I can.

Also, I consider myself a very flexible person in my personal and professional life because I enjoy working in multicultural teams since I know how to put myself in others shoes, learn from different cultures and try to foster a helping atmosphere.

Being a customer focused person is a key value that I always bring with me.
Resume created on DoYouBuzz
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Experiences
  • Prospecting, developing and qualifying opportunities.
  • Social Selling to arrange meetings with potential customers to prospect for new business.
  • Acquiring a thorough understanding of key customer needs and requirements.
  • Managing and optimizing a portfolio of Brands (focus in the Retail sector and FMCG industry).
  • Full ownership over day to day account management including: pitching, building a solution, conflict resolution, customer satisfaction and reporting.
  • Developing trust relationships with a portfolio of strategic clients.
  • Owning the customer relationship with decision makers, acting as the primary point of contact.
  • Deep understanding of accounts to secure renewal & grow portfolio.
  • Articulating & formally present strong understanding of the LinkedIn Talent Solutions to various levels of the client relationship.
  • Focusing on high potential renewals & add-on opportunities while managing time effectively.
  • Building trust as the relationship owner and advisor to small/medium businesses.
  • Inspiring others to achieve shared objectives by modeling LinkedIn values and cultures.
  • Fostering positive cross functional relationships.
  • Sharing best practices with colleagues proactively.
  • Developing custom insights that challenge clients to rethink their talent brand and recruiting strategies.
  • Meeting and exceeding quota.
  • Preparing and delivering customer QBRs (Quarterly Business Review) and demos to senior level management.
  • Nurturing customer relationships through strategic use of events.
  • Demonstrating excellence in managing the operational and administrative elements of the business, utilizing systems and tools to maintain accurate forecasting.
  • Driving customer support queries/requests.
  • Qualifying and develop Inbound and Outbound leads across the Talent business line through strong communication and discovery engaging decision makers.
  • Building collaborative relationships with Account Executives where we both strive to win for our business.
  • Running email campaigns and apply social selling strategy to generate new sales prospects.
  • Completing accurate tracking of communication with current and potential customers in SalesForce.com
  • Scheduling demonstrations between account executives and potential customers.
  • Volunteering & assisting in on boarding. Ensuring that new hires understand the core culture and role.
  • Organizing Account Executive & Sales Development collaboration sessions.
  • Leveraging projects across the SD organization: Sendbloom, Feedback calls tool...
  • Effectively utilizing sales tools to increase personal and team efficiency .
  • Generating incremental revenue through prospecting, cold-calling, discovery calls, up-selling and cross-selling activities within a territory or account.
  • In charge of lead generation, email campaigns, webinars, and strong social selling knowledge and practise (LinkedIn and Twitter).
  • Building long-lasting relationship and engaging with end customers, channel, resellers, and AE using strong communication skills.
  • Focusing on incremental sales of SAS products to current and prospect customers while supporting AE on complex, enterprise-wide solutions.
  • Fulfilling a wide range of requests for information from current and prospect customers; qualifying opportunities and appropriate sales channel required.
  • Follow up with customers to track satisfaction levels and uncover additional opportunities.
  • Coaching, training and mentoring of new hires in a start-up environment.
  • Being part of the Social Committee generating a wide range of different ideas, activities and events in order to enhance the team soul and team-up.
  • Marketing efforts through social media channels (promoting, messaging, cold calls…). Increase of more than 150% in the number of followers, reach and engagement on Twitter, LinkedIn and Facebook.
  • Increasing company’s profits through sales by email campaigns and defining strategies and metrics for email marketing (More than 70% Open Rates with over 20% Conversion Rate).
  • Proactive constant attitude by creating and developing new approaches, ideas and strategies in this start-up.
  • Improving processes.
  • Educating customers and getting new clients on board.
  • Developing market researches and promoting campaigns.
  • Supporting the development of different strategy’s plans, sale’s budgets, forecasting, expenses and investments controls in sales, marketing, logistics and billing areas.
  • Financial Reporting and monthly KPI’s analysis. Analysing and managing large data sets with different type of tools (SAP, Excel, and Access).
  • Supporting and developing ABC cost systems.
  • Performing client’s analysis for granting credit, charge, payment delays and non-payment control.
  • Developing and implementing automation and process’s improvements initiatives in order to be more effective, save time and resources.
  • reparing and delivering Ad Hoc reports and dashboards for the Senior Management and Directors.
Education

Online Master in Marketing & Digital Business

Tago Estudios

October 2013 to October 2014

Postgraduate Certificated Program in Management

University of California

January 2014 to March 2014

International MBA (Madrid-California)

ADM Business School

November 2012 to June 2013

Business Administration and Management

Turku School of Economics

August 2010 to December 2010
Erasmus Scholarship

Management and Business Administration Degree

Universidad Carlos III de Madrid

September 2007 to June 2011
Skills

Business Skills

  • Account management, Customer Satisfaction, Customer Focused, Customer Insights and KPIs, Negotiation, Consulting Sales, Social Selling, Email Campaign, Lead Generation, Reporting, Business Dev, Data Analysis.
    Expert
  • Good

Interpersonal Skills

  • Enthusiastic, people person, team player, adaptive, smiling person, hard worker, good work atmosphere creator, detail focused, multitasking, proactive, creative, quick learning, solutions giver, responsible, adventurous, motivated, challenges lover.
    Expert
  • Intermediate

Tools and Techology

  • SalesForce.com, CRM, Excel, Microsoft Office, LinkedIn Recruiter, LinkedIn Sales Navigator, LinkedIn Marketing Campaign Manager, SAS Visual Analytics, Tableau, Sendbloom, Survey Monkey, Workday.
    Expert
  • Expert

Languages

  • Spanish
    Native
    Expert
  • Ensligh
    Full professional competence
    Advanced

-

Interests

Travelling

  • Discover charming places around the Worl, new cultures and people.

Sports

  • Football, Volleyball, Ski, Personal Defending... Love almost every kind of sport! :)

Foodie - Cooking

  • Cooking, eat and invite friends to share it with them
  • Love also to try food from all over the world
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Resume created on DoYouBuzz