Experienced Tour Director passionate about creating unforgettable travel experiences. Specializing in crafting enriching itineraries, providing historical insights, and fostering cultural connections. Committed to ensuring traveler comfort, safety, and satisfaction through personalized service. Dedicated to promoting cultural understanding and appreciation while transforming trips into extraordinary adventures.
Join me on a journey of discovery where every destination tells a story and every traveler becomes part of a global community united by a love for travel and exploration.
• Research, recommend, configure and manage software configuration changes • Work with different business units to understand their needs software and all the problems they encountered, • Work with software vendors to resolve application issues, including short-term and long-term (root cause), • Solve bugs and application issues through regular testing, help desk tickets, and other methods • Provides access to files and folders, shared mailboxes, DLs, and more. • Onboarding and Training new employees • Major Incidents Handling
Applications and tools used: Active Directory, ITSM, SNOW, MS Office 365, Avaya Apps, Contact Pro, Cisco Apps, Teams, RDP, CyberArc, Citrix, Intune, Web-based applications
