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Krasimir Yanev

Tour Director/ Tour Leader

Strong Communication Skills
Time Management
Problem Solving
Empathy
Flexibility
Krasimir Yanev
Professional Status
Employed
Open to opportunities
About Me
Experienced Tour Director passionate about creating unforgettable travel experiences. Specializing in crafting enriching itineraries, providing historical insights, and fostering cultural connections. Committed to ensuring traveler comfort, safety, and satisfaction through personalized service. Dedicated to promoting cultural understanding and appreciation while transforming trips into extraordinary adventures.

Join me on a journey of discovery where every destination tells a story and every traveler becomes part of a global community united by a love for travel and exploration.
Resume created on DoYouBuzz
  • Experienced Tour Director adept at leading large groups across Western,Central and South Europe, ensuring seamless logistics and unforgettable travel experiences. Key responsibilities include:

    • Logistics Management: Orchestrating transportation, accommodations, and itineraries.
    • Supplier Coordination: Establishing relationships with hotels, restaurants, and guides.
    • Documentation: Maintaining up-to-date tour paperwork for smooth operations.
    • Educational Commentaries: Providing engaging insights into destinations visited.
    • Activity Leadership: Designing hands-on experiences to enrich cultural immersion.
    • Traveller Safety: Implementing safety protocols and emergency procedures.
    • Inclusivity: Fostering a sense of community and belonging for all travellers.
    • Brand Representation: Serving as an ambassador for EF, delivering exceptional travel experiences.

    Committed to enhancing cultural understanding, creating memorable journeys, and ensuring the utmost satisfaction of every traveller under my guidance.
    I love working with students
  • Efficient and complete handling of IT issues generated via Hubspot

    System monitoring ,documentation and reports

    API Postman testing

    Handle disputes between customers and service providers until resolved

    Monitors and resolves system alerts, escalates critical issues, tracks parties until service is restored and dig deep into logs by collaborating with product and engineering teams to improve our products.

    Provides a cloud-based API analytics trough Moesif which offers complete visibility into all of our API traffic, allowing us to track and monitor integrations, prevent revenue loss and mitigate risk.

    #hubspot #postman #api #noc #moesif
  • • Research, recommend, configure and manage software configuration changes
    • Work with different business units to understand their needs
    software and all the problems they encountered,
    • Work with software vendors to resolve application issues, including short-term and
    long-term (root cause),
    • Solve bugs and application issues through regular testing, help desk tickets,
    and other methods
    • Provides access to files and folders, shared mailboxes, DLs, and more.
    • Onboarding and Training new employees
    • Major Incidents Handling

    Applications and tools used: Active Directory, ITSM, SNOW, MS Office 365, Avaya Apps, Contact Pro, Cisco Apps, Teams, RDP, CyberArc, Citrix, Intune, Web-based applications
  • Develop and maintain business relations with all current or potential advertisers
    Seek out and target new advertisers and new business opportunities
    Prepare personal tenders for each client
    Meet and understand their needs, aims and objectives

Economy and Management

Eurostandart

September 2004 to July 2007
Bachelor
Economy orientated studies with classes of management,accounting,business communication,finance,statistic,marketing,computer systems etc.

Electronic and Computers

PGHT akad. Nikolai Zelinskii

September 2000 to July 2004
Secondary
Electronic orientated studies
Skills

Computer Skills and OS

  • Windows ALL
    Expert
  • Opera
    Expert
  • Micros
    Expert
  • Microsoft Office
    Good
  • Android
    Advanced

Job Related

  • Team Player
    Expert
  • Decisive
    Expert
  • Fast Learner
    Expert
  • Adaptive
    Expert
  • Flexible
    Expert
  • Indipendant
    Expert
  • Technical
    Expert
  • Good Listener
    Expert
  • Tech Support
    Expert
  • API
    Good
  • NOC
    Advanced
  • Moesif
  • Hubspot
    Advanced
  • ITSM
    Advanced
  • Service Now
    Expert
  • Sales
  • Data

Languages

  • English
    Expert
  • French
    Good
  • Bulgarian
    Expert
  • Spanish
    Good
  • TENNIS
  • VOLLEYBALL