Kevin Lemoine
Technical Support Engineer
41 years old
Driving License
Rezé (44400) France
Employed
Open to opportunities
For over 10 years, I have been assisting my clients with passion. Curious, I like to learn and understand how things work.
This is how I can investigate, analyze and solve their problems in an efficient way.
This is how I can investigate, analyze and solve their problems in an efficient way.
Skills
Customer relationship
- Pedagogy and spirit of synthesis
- Customer Centric (Empathy and assertiveness)
- Crisis communication
Analysis & debugging
- Like to learn and understand
- Lolgical mind
- Good relationship with developers
Documentation
- Structuring of information
- Design and writing of content
Team & Management
- Team spirit and leadership
- Decision maker
- Have fun
Software & Applications
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Ticketing
Zendesk, JiraAdvanced
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Logs & Monitoring
Datadog, Grafana, RabbitMQ, Mixpanel, Graylog, Papertrail...Good
-
Programming
HTML, CSS, JavascriptIntermediate
-
Analytics
Tableau, ExploreIntermediate
-
Vidéo
Adobe Première, Final CutNotions
Langues
-
English: read, written, spoken (1 year in Australia / 2009 - 2010)
Good
