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Kenza HAMZI

Account Manager-Spanish Speaker

Creative, fast learner and serious
Kenza HAMZI
30 years old
Driving License
Casablanca (20000) Morocco
Professional Status
Employed
Available
About Me
Never accepting defeat is my moto in life!
Resume created on DoYouBuzz
  • Responsible for achieving short and long term set targets
  • Responsible for hitting monthly/ quarterly set KPIs
  • Serves customers through all vehicles – Outbound, Inbound and Chat
  • Effectively and in timely manner drives lead gen process, account plays and marketing sales/marketing ready leads
  • Accountable for weekly outlook/ commit
  • Actively works with Sales Team Manager and Coaches on personal hard and soft skill development
  • Stays informed about marketing and merchandising activities that will help to articulate market advantage to consumer customers
  • •Attaining targeted sales goals for assigned account set
    • Working with sales team, sales management and support services sales specialists on account planning activity
    • Proactively identifying customer needs/requirements and recommending/quoting appropriate Dell Services
    • Acting as a subject matter expert on all elements of the Services portfolio to support the sales organization to meet and/or exceed their objectives
    • Focusing on delivering a positive customer experience according to Dell standards and ethics by engaging with the customer directly whilst building a relationship
    • Developing, implementing and following up on plans to ensure best in class performance for the programs that I was responsible for
    • Staying up-to-date with all new services .
    • Writing articles in English on the agency's blog (Trends in the hotel industry, Digital Marketing Trends..)
      http://www.swell-agency.com/articles/millennials-reshaping-hospitality-industry
      -Assistance in the development of GoogleAdwords campaigns
      -Management of social networks (FB, LinkedIn).
      -Creation of the marketing content.
      -Improved SEO of the website
      -Competitive on the latest trends in digital marketing and hospitality.
      -Proposal of a strategy for launching a new product.
    • Follow the statistics of websites, social networks (Google
      Analytics).
      -Work on strategic words to ensure their visibility on search engines.
      -Coordinating Marketing events
  • -Utilizing logistics IT to optimize shipping and transport procedures (CEGID).
    -Assisting the planning and tracking the shipment of final products according to customer requirements.
    -Keeping logs and records of warehouse stock, executed orders etc.
    -Preparing accurate reports for upper management.
  • -Ensured all items were labeled with appropriate quote information.
    -Assisted buying agents while making selections for their stores.
    -Organized and displayed seasonal product samples in a visually appealing manner within the showroom.
    -Assembled B&F lookbook and PowerPoint presentations for showroom use.
    -Completed online/phone wholesale orders and packed shipments
    -Priced and ticketed merchandise to be filled on the floor
    -Describe merchandise and explain use, operation, and care of merchandise to buyers.
    • Scheduled shipments and pickups
  • •Tracking of deals: To track and record all stages of each
    commercial deal.
    •Research: To undertake research projects about the market information as required by the Commercial Manager.
    •Office support: To support the Commercial Manager in office administration including client correspondence, diary management and arranging travel.
    •Databases: To update SAP program to display up-to-date information on all programme deals and forecasts.