Kenny CHEUNG A LONG - Order Manager UK, Ireland & France - Philips

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Experiences

In charge of the consumables category for Philips HS. Working in collaboration with the Account Managers in the markets, with customers, carriers, and factories... reporting to the Consumables Team Lead and the Business Manager.

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Coordinator in Philips Health Systems' Customer Service and Logistics working cross-team.
Project Manager of programs which aims to develop digital culture, with a team of 45 persons, reporting to the CEO France. A pilot project that reached successfully to 95% adoption rate and now developed in 8 new markets for Philips.
I was involved in Projects within the Customer Service and Logistics dept., such as e-Pac which is an internal collaborative platform built to centralize documentation, processes, events and other useful information to share between Health Systems departments and Field Teams.

Consulting mission with the objective to increase the online visibility of the French start up 'La Centrale IT'.

I worked on the strategic and operational parts such as :
- Creation of an SEM Strategy
- Redesign the Blog
- Creation of an Emailing Strategy and proposition of Emailing solutions
- Recommendation on Captation/Conversion tools for the main website
- Google Adwords / Google Analytics Strategy

In charge of the French and English speaking customers (mainly USA, UK, Benelux, and Germany) complementary to the other distribution and selling points of Maisons du Monde based in the Headquarters in Vertou.

I was part of the Team that launched the Online Sales department of the company, with the following missions :
- Call taker, order input, assistance and customer advise
- Customer Relationship Management
- Email, Chat and Community Management (social media pages)
- Prospection
- Export and shipment logistics follow up, financial actions.

2nd year internship - International Trade BTS Degree.
Tasks of Logistics, Sales Administration and multitasking in the Operations and Commercial departments of the West Headquarters of Air France KLM Cargo.

Seasonal job in the IT Department of the Caisse Nationale de retraite des Industries Electriques et Gazières (CNIEG).
Network Management
Hardware set-up and stocks
Users-rights management on the local network
Creation of a internal wiki platform

Professional Practice in my 1st year of International Trade Degree, in Tiruppur (India) where I worked as a Manager/Team Leader in one of the factories of the company Admiral Fashion Pvt Ltd, in charge of a team 33 workers. I signed 4 new European customers, monitored the production and productivity level and ensured the quality checks and shipment of the goods. Led to a 40% turnover increased the year 2011.

During this practice I had to complete the following tasks :
- Identification and selection actual and potential markets for the company.
- Prospection of new clients and suppliers.
- Rebuilt of the communication strategy.
- Management of the existing clients and networks.
- Management of the factory and workers and control of the site production.
- Inspection and control of the company partners' production.
It was a completely rewarding experience for me, I had the chance to put into practice my knowledge in Management, in Business Negotiation and Communication. I even learned to speak the basics of Tamil and had the freedom to decide on a strategy for the company development and relations with Europe.
I proved as well a great capacity to adapt myself in this country and managed to express my ideas over meetings in this intercultural context.

Skills

Gestion Financière & Administration

Intermediate
Communication

Intermediate
E-business

Advanced
Digital marketing

Advanced
Export/import

Advanced
Customer relationship management

Advanced
Management d'équipes internationales

Advanced
Commercial

Advanced
Marketing

Advanced
Management de projet

Advanced
Développement commercial

Advanced
PCIE

Expert
Informatique

Expert
Langues vivantes

Expert
Commerce international

Expert

Francais

Expert
Anglais

Expert
Créole

Advanced
Espagnol

Good
Dutch

Intermediate
Chinois

Notions
Hindi

Intermediate

Education

Double Master's Diploma of International Business Management and Digital Marketing

International Business & Marketing Bachelor

International trade 2-year undergraduate diploma

Trade specialist
English - Spanish - Chinese

Interests

Swimming
Running :
Semi of Paris 21,2 km
Athens Marathon 42,2 km
Golf
Gym training
Cycling

The Red Cross – Volunteers to raise funds every year
Les restaus du Coeur - Volunteers to raise funds every year
Project Impact – Mentor of a Student in Zimbabwe.