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Karim
Gunglee
Customer & Technical Support Oriented
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Professional Status
Employed
Available
Resume created on DoYouBuzz
Skills
Communication
Think 'out-of-the-box' mindset
finding workarounds to potential 'bugs' or 'glitches'
Expert
Softskill
Always try to satisfy the clients by explaining the whole situation, and how to remedy to it
Advanced
Language
I speak French and English fluently
I speak Spanish as well, and can have a good converation, but I still need to work more on it !
Advanced
Body Language
Very important skill when face to face with clients
Expert
Proactive
Always trying to anticipate potential issues and solving them before they can happen !
Advanced
Listener
It is important to listen to the customer to respond more accurately
Expert
Perfectionist
Always try to make the best out of a situation and find the best way to solve it
Advanced
Cartesian
I am very Cartesian, there are rules and they need to be applied, exceptions should not be made too often
Advanced
Empathetic
Expert
Adapts easily in new environment
Expert
Computer Skills
Microsoft Excel
Knowledge of Excel, always space for improvement - Calculs and other basic manipulations
Good
Microsoft Word
Advanced
Microsoft PowerPoint
Always space for improvement - Can do Presentations, Slide-Shows etc
Good
Mozilla Firefox and Thunderbird
Advanced
Google Chrome
Very fast at going through the internet to look for information
Advanced
Outlook
Advanced
Healthcare
First Aid Trained
Advanced
Languages
French : mother tongue
Expert
English (fluent)
Expert
Spanish (fluent)
Good