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Karim Gunglee

Customer & Technical Support Oriented

Professional Status
Employed
Available
Resume created on DoYouBuzz
Skills

Communication

  • Think 'out-of-the-box' mindset
    finding workarounds to potential 'bugs' or 'glitches'
    Expert
  • Softskill
    Always try to satisfy the clients by explaining the whole situation, and how to remedy to it
    Advanced
  • Language
    I speak French and English fluently
    I speak Spanish as well, and can have a good converation, but I still need to work more on it !
    Advanced
  • Body Language
    Very important skill when face to face with clients
    Expert
  • Proactive
    Always trying to anticipate potential issues and solving them before they can happen !
    Advanced
  • Listener
    It is important to listen to the customer to respond more accurately
    Expert
  • Perfectionist
    Always try to make the best out of a situation and find the best way to solve it
    Advanced
  • Cartesian
    I am very Cartesian, there are rules and they need to be applied, exceptions should not be made too often
    Advanced
  • Empathetic
    Expert
  • Adapts easily in new environment
    Expert

Computer Skills

  • Microsoft Excel
    Knowledge of Excel, always space for improvement - Calculs and other basic manipulations
    Good
  • Microsoft Word
    Advanced
  • Microsoft PowerPoint
    Always space for improvement - Can do Presentations, Slide-Shows etc
    Good
  • Mozilla Firefox and Thunderbird
    Advanced
  • Google Chrome
    Very fast at going through the internet to look for information
    Advanced
  • Outlook
    Advanced

Healthcare

  • First Aid Trained
    Advanced

Languages

  • French : mother tongue
    Expert
  • English (fluent)
    Expert
  • Spanish (fluent)
    Good