Customer Care Specialist for VIP Department (Barcelona, Spain)
TheFork
Since August 2021
VIP Support : Assisting most demanded / high valued restaurants with their ERB configuration (Electronical Reservation Book), a booking system provided by TheFork to manage their bookings, restaurant's floor plan etc
Delivering very high quality service is a top priority by having a close follow up with related departments and of course our clients and a professional exchange
Keep a professional speech whilst keeping a good relationship with our most valued customers
Always try to find an extra mile / workaround in any situation
Setting right expectations to our clients
Very high understanding of restaurants & hotels requests due to past personal experience in these areas
Very High Level of Softskills involved on a daily basis
Very high ability to instill Softskills to others
Customer Care Specialist (Barcelona, Spain)
TheFork
Since May 2021
helping customers on how to use the platform, TheFork to book correctly their meal if they are experiencing unexpected behaviors from our system
Technical issues troubleshoots etc
Content Moderator (Barcelona, Spain)
Majorel
October 2020
to March 2021
looking for more challenges
Customer Service Agent (Barcelona, Spain)
Teleperformance Ltd
April 2020
to October 2020
Customer Service - only via chat - for the Disney+ project
helping customers with different issues regarding the platform or general troubleshooting
Floor Support / 'Loss Angel' (Barcelona, Spain)
CPM - Barcelona
April 2019
to March 2020
Detailed Description
Helping agents with cases workflow / softskill / empathy wise.
Detail the workflow if it is not clear for the agents
helping Team Leader for Supervisor Calls
'coach' agents on some procedures and/or 'How-it'works'
Also Loss Angel back up; reviewing losses requests from case managers and evaluating, as per Workflows, if in certain situations, the company needs or not to make potential investments (refund or reimburse a user after bad experience for example)
Trip Plus French Market (Barcelona, Spain)
CPM - Barcelona
February 2019
to April 2019
Trip Plus Agent for Airbnb market
Helping users when they have issues regarding reservation, refunds, mediation, etc
Very High Level of Softskills involved
Non Trip Agent (Barcelona, Spain)
CPM - Barcelona
September 2018
to January 2019
Non Trip Agent for Airbnb at CPM Barcelona
Helping users when help is needed regarding their profile or inactive reservations
Driver - Guide (in Mauritius Island)
Mautourco Ltd
2016
to 2018
After Airport Representative, was promoted to Driver-Guide for the Spanish Market
Very good Knowledge of the whole Island spots and History
Also was responsible of Groups of Travellers from big Companies like REPSOL, CAIXA etc...
Airport Representative (in Mauritius Island)
Mautourco Ltd
2011
to 2016
Welcoming and assisting travellers in their check-in and out at the Airport of Mauritius
I was there mainly for French, English and Spanish travellers
Assistant Bar Supervisor (in Mauritius Island)
Labourdonnais Waterfront hotel 5*
2009
to 2010
Promoted to Bar Supervisor and sponsored for the NTC2 course at the hotel school by the Labourdonnais Waterfront Hotel
Barman (in Mauritius Island)
Labourdonnais Waterfront Hotel 5*
2009
Great hotel to work in
This hotel is a Business hotel and we receive mainly business travellers
Waiter then Barman
Le Shanti Ananda Hotel 5*
2009
waiter in the main restaurant then promoted to Barman very good knowledge of Bar products and history
Guest Relation Officer (in Mauritius Island)
Le Shandrani Hotel 5*
November 2008
to January 2009
Mauritius
Guest Relation Officer
Welcoming and checking out clients of the hotel by introducing the hotel to them, highlights and other points of interests
Company Description
Beachcomber is the number 1 hotel chain in Mauritius with 8 hotels accross the island
